futeko.com FORUM
Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: crow on April 14, 2016, 07:46:25 PM
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i have a Q10 pro on pre-order and thought i would get a new 4tb hdd for it.
does anyone know if the Toshiba X300 4TB 7200RPM 128MB Cache is compatible i presume it will be fine just want to make sure before i hit the buy button.
Crow.
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Read Nice Monkey's tutorial (http://www.futeko.com/newforum/index.php?topic=576.0). Any correctly formatted hard drive should work.
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q10 arrived this afternoon :)
on the bright side its a very smooth and fast android box great picture quality and superb sound.
but as i feared when fitted internally the Toshiba X300 4TB hard drive does not work/not compatible with q10 it does not see the drive at all .
i will have to make do with my old 1.5TB HD.
the 4TB hard drive works fine as an external HD .
hopefully this will be fixed with a firmware update ?
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q10 arrived this afternoon :)
on the bright side its a very smooth and fast android box great picture quality and superb sound.
but as i feared when fitted internally the Toshiba X300 4TB hard drive does not work/not compatible with q10 it does not see the drive at all .
i will have to make do with my old 1.5TB HD.
the 4TB hard drive works fine as an external HD .
hopefully this will be fixed with a firmware update ?
A bit of patience please. Mine is on its way. When I get it, will test the exact support of Q10 Pro.
The tutorial is based on experience with various other brands/products and general knowledge.
A drive of 4TB that works Externally normally does not work Internally without a Full Re-Format.
If you want my help always publish the output of the fsutil command, then we know where we are talking about. .
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q10 arrived this afternoon :)
on the bright side its a very smooth and fast android box great picture quality and superb sound.
but as i feared when fitted internally the Toshiba X300 4TB hard drive does not work/not compatible with q10 it does not see the drive at all .
i will have to make do with my old 1.5TB HD.
the 4TB hard drive works fine as an external HD .
hopefully this will be fixed with a firmware update ?
How is the drive formatted?
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its formatted to NFTS
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If partition table is GPT and format NTFS I am surprised it isn't working. It should.
One thing we got occasionally with the Q10 4K3D was the SATA connector not being pushed fully into the HDD SATA port. It might seem a simple thing, but we've had several instances of that being the problem.
Is the HDD receiving power, can you hear it spin? If you can't then it might suggest the above.
As a last resort you might have to reformat the drive. It should work using the Windows format tool, GPT partition table and NTFS format. Otherwise default settings.
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If partition table is GPT and format NTFS I am surprised it isn't working. It should.
Not if it is a new Native 4K HDD from WD. That one uses 4K Physical and 4K Logical sectors. Previous drives used 512e resulting in 4K Physical and 512 byte Logical Sectors. The platform using the drive is unaware of Physical sectors and only deals with Logical Sectors (PC or Media Player).
Do the fsutil show command please and you can see it straight away. Yes, again a new variable to look at. No you can't change either Sector format yourself that is done by the manufacturer. You only can change the Cluster size which is something different again (=file System size for Read/Write actions).
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It's a Toshiba X300. You're more knowledgeable than me but I can't understand why it won't work.
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It's a Toshiba X300. You're more knowledgeable than me but I can't understand why it won't work.
Please connect it via (E)SATA to a Windows PC and execute the "fsutil fsinfo ntfsinfo x:" command. Then we can say something.
My own Q10 Pro is still floating around somewhere.
Can't find the details needed. It is a recent high-end model like WD Black and seems to be made by WD too (internal type number).
So the likelihood that it is a Native 4K HDD is fairly high.
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My Q10 Pro arrived yesterday and did the HDD tests first.
Tried a large number of HDD (WD and Seagate from 2 TB to 6 TB) both Internal and External via USB. Detection is fast and reliable. No differences found with the existing tutorial as is. What I can't test is HDD support for Native 4K drives as I don't own any yet.
The USB External Docking test for > 2TB (= HDD as used Internal with GPT) failed. A HDD is NOT detected, but standard MBR up to 2 TB will work this way without problems.
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tried everything still not recognised by box i have give up and put it in my pc where it works just fine
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Q 10 PRO
Test the internal bay with:
Seagate Archive ST8000AS0002 - 8TB gpt EXT3 => o.k.
Seagate Archive ST8000AS0002 - 8TB gpt EXT4 => o.k.
Seagate hdd are very loud. Not suitable for mediaplayer, only archive.
Always formated with gparted.
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tried everything still not recognised by box i have give up and put it in my pc where it works just fine
If you provide the output of the command we probably all know what is happening. Is it so difficult to do that.
Never had a case which could not be solved or explained. If it is a new "Native 4Kn"drive not supported then we all want to know as more will follow.
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Q 10 PRO
Test the internal bay with:
Seagate Archive - 8TB gpt EXT3 => o.k.
Seagate Archive ST8000AS0002 - 8TB gpt EXT4 => o.k.
Seagate hdd are very loud. Not suitable for mediaplayer, only archive.
Always formated with gparted.
Thanks for sharing with us!
EXT4 is the better choice. It would be nice if you could test GPT with NTFS also? A quick format will do.
Seagate drives in general have a higher throughput than Western Digital drives but they tend to vibrate a lot resulting in noise.
Prefer WD for that reason. Inside my PC I am using a Seagate for speed.
It is a pity for ST8000AS0002 as the price/TB is nice.
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Q10 Pro with Seagate 8TB formatted on NTFS on this post
http://www.futeko.com/newforum/index.php?topic=710.msg4974#msg4974 (http://www.futeko.com/newforum/index.php?topic=710.msg4974#msg4974)
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EXT4 is the better choice. It would be nice if you could test GPT with NTFS also? A quick format will do.
Seagate drives in general have a higher throughput than Western Digital drives but they tend to vibrate a lot resulting in noise.
Prefer WD for that reason. Inside my PC I am using a Seagate for speed.
It is a pity for ST8000AS0002 as the price/TB is nice.
Sorry, but the drives are not empty. The one and only reason for NTFS is the compatibility with Windows.
The speed of the Seagate Archive is about 30MB/sec, that's very low. It works like a saw mill and it loses 2700 sectors in 17 hours. The only reason for me is the price/TB.
I prefere WD RED for server reasons => high stability, silent and low temperature.
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Q 10 PRO
Test the internal bay with:
Seagate Archive - 8TB gpt EXT3 => o.k.
Seagate Archive ST8000AS0002 - 8TB gpt EXT4 => o.k.
Seagate hdd are very loud. Not suitable for mediaplayer, only archive.
Always formated with gparted.
Thanks for sharing with us!
EXT4 is the better choice. It would be nice if you could test GPT with NTFS also? A quick format will do.
Seagate drives in general have a higher throughput than Western Digital drives but they tend to vibrate a lot resulting in noise.
Prefer WD for that reason. Inside my PC I am using a Seagate for speed.
It is a pity for ST8000AS0002 as the price/TB is nice.
I run 4x Seagate drives (Seagate ST4000VN000-1H4168) in my Qnap NAS
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It's a Toshiba X300. You're more knowledgeable than me but I can't understand why it won't work.
Please connect it via (E)SATA to a Windows PC and execute the "fsutil fsinfo ntfsinfo x:" command. Then we can say something.
My own Q10 Pro is still floating around somewhere.
Can't find the details needed. It is a recent high-end model like WD Black and seems to be made by WD too (internal type number).
So the likelihood that it is a Native 4K HDD is fairly high.
sorry about delay been buisy
hopefully this info may be of some use to you
C:\WINDOWS\system32>fsutil fsinfo ntfsinfo d:
NTFS Volume Serial Number : 0xe496a84e96a82352
NTFS Version : 3.1
LFS Version : 2.0
Number Sectors : 0x00000001d1bcafff
Total Clusters : 0x000000003a3795ff
Free Clusters : 0x0000000020bc104c
Total Reserved : 0x00000000001624b0
Bytes Per Sector : 512
Bytes Per Physical Sector : 4096
Bytes Per Cluster : 4096
Bytes Per FileRecord Segment : 1024
Clusters Per FileRecord Segment : 0
Mft Valid Data Length : 0x0000000004e40000
Mft Start Lcn : 0x00000000000c0000
Mft2 Start Lcn : 0x0000000000000002
Mft Zone Start : 0x00000000000c4d00
Mft Zone End : 0x00000000000cc840
Max Device Trim Extent Count : 0
Max Device Trim Byte Count : 0x0
Max Volume Trim Extent Count : 62
Max Volume Trim Byte Count : 0x40000000
Resource Manager Identifier : 2C914B41-0745-11E6-80E0-F4E5C0000BFD
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Number Sectors : 0x00000001d1bcafff
Total Clusters : 0x000000003a3795ff
Free Clusters : 0x0000000020bc104c
Total Reserved : 0x00000000001624b0
Bytes Per Sector : 512
Bytes Per Physical Sector : 4096
Bytes Per Cluster : 4096
Bytes Per FileRecord Segment : 1024
As one can see this is a standard Advanced Format drive of 4.000.650.886.656 Bytes size (= 512 x Number Sectors). This should work normally.
Be sure to attach it via (E)SATA to a Windows PC and re-format it default with GPT and NTFS.
I have never seen consistent good result with other programs or other OS performing a NTFS format for deployment in media players.
I don't recall "Bytes Per FileRecord Segment : 1024" as being default e.g. Will do a show of a working 4 TB drive when back home again.
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i have a Q10 pro on pre-order and thought i would get a new 4tb hdd for it.
does anyone know if the Toshiba X300 4TB 7200RPM 128MB Cache is compatible i presume it will be fine just want to make sure before i hit the buy button.
Crow.
Were you able to use your Toshiba X300 disc internally in the Q10P.
I await your conclusions before ordering.
My criterion for this drive is its 128MB cache (and its speed).
Thank you for the info back
;)
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To all, if you have good arguments on acquiring another 4TB, I'm interested.
merci ;)
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In the end, I put a WD Red Internal Hard Drive (Bulk) NASware 3.0, 4 TB 3.5 "SATA IntelliPower. It works great! ;)
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I can confirm an HGST 4Tb Deskstar NAS drive also works fine :D
I use these drives in my 7 bay Thecus NAS as well (so it is always good to have a spare for later).
As per the separate tutorial thread, it is easy to install the drive and plug the Q10 Pro into a PC using the rear USB 3.0 port.
This allows standard GPT partitioning and NTFS 4k formatting (under Windows). It is seen by Windows as an external hard drive, once formatted.
This makes for fast file transfers.
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One thing we got occasionally with the Q10 4K3D was the SATA connector not being pushed fully into the HDD SATA port. It might seem a simple thing, but we've had several instances of that being the problem.
Is the HDD receiving power, can you hear it spin? If you can't then it might suggest the above.
Just a note that I experienced the HDD not spinning up with my Q10 pro. I've worked with SATA drives for years and in my Q10 pro the connector just would not insert fully if I simply inserted the drive flat. I tried a 2.5" drive which worked fine but I still struggled to push in the SATA port. When I did it worked just fine so anyone that has an extra 2.5" drive you are good to go.
In my case I had to angle the 3.5" drive towards the SATA connector and then push firmly. Then the HDD spun up and was recognized just fine. I hope this helps anyone who is having difficulty.
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and you have this :
Installing a new internal HDD in the Q10 pro
http://www.futeko.com/newforum/index.php?topic=932.0
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One thing we got occasionally with the Q10 4K3D was the SATA connector not being pushed fully into the HDD SATA port. It might seem a simple thing, but we've had several instances of that being the problem.
Is the HDD receiving power, can you hear it spin? If you can't then it might suggest the above.
Just a note that I experienced the HDD not spinning up with my Q10 pro. I've worked with SATA drives for years and in my Q10 pro the connector just would not insert fully if I simply inserted the drive flat. I tried a 2.5" drive which worked fine but I still struggled to push in the SATA port. When I did it worked just fine so anyone that has an extra 2.5" drive you are good to go.
In my case I had to angle the 3.5" drive towards the SATA connector and then push firmly. Then the HDD spun up and was recognized just fine. I hope this helps anyone who is having difficulty.
That is good advice. We've had users report HDDs not working in HiMedia products with same casing as Q10 Pro (Q10 4K3D / 900B) going back years. The SATA connector needs pushing firmly into the drive.
If you can't get it to fit then the two screws on top of the connector can safely be removed so the connector can be better manipulated.