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Product Support => HiMedia Q5/Q10 4K3D => Topic started by: usul on February 29, 2016, 05:31:35 PM

Title: MKV with Atmos issues.
Post by: usul on February 29, 2016, 05:31:35 PM

Hello.

I really love my q5 4k3d,  but have serious issue that I may to return it.

Hope they can fix this or someone has suggestion.


I have several mkv atmos video files that I backup direct from my BluRay.
The file starts,  but video is choppy.  Like watching slow motion.
I tried 24fps on/off,  different audio out options for hdmi.
All produce same effect.
Every other mkv, iso, m2ts,  with atmos, hd audio works perfect.
The mkv files I made onky have the atmos track,  not the dd. 5.1 core track.
I can play same file with my other media players with no issue.

Hope I can get this fixed.  Love player besides this..

Note; I tried kodi,  media player not in kodi,  same Issue.
And yes wrapper is installed for kodi..
Thanks..

Title: Re: MKV with Atmos issues.
Post by: futeko.com on March 01, 2016, 08:55:00 AM

Is it all ATMOS soundtrack files or just some?

Can you post mediainfo details for the file that doesn't play? https://mediaarea.net/en/MediaInfo

Title: Re: MKV with Atmos issues.
Post by: usul on March 01, 2016, 12:38:15 PM

Quote from: futeko.com on March 01, 2016, 08:55:00 AM

Is it all ATMOS soundtrack files or just some?

Can you post mediainfo details for the file that doesn't play? https://mediaarea.net/en/MediaInfo

It was all my mkv atmos files..

Good news...
Think I found issue.
Seems himedia is rather sensitive to these atmos mkv files. As other players play them.
To fix Issue, I ran the mkv files thru mkvtoolnix and they work now. ??

I'll post media info for picky files so that maybe someone can see what makes them so picky..

Title: Re: MKV with Atmos issues.
Post by: dorol on March 02, 2016, 08:05:34 PM

All Atmos movies works fine for me.

Title: Re: MKV with Atmos issues.
Post by: Reelyator on March 07, 2016, 08:32:43 AM

Title: Re: MKV with Atmos issues.
Post by: usul on March 11, 2016, 01:01:42 PM

Title: Re: MKV with Atmos issues.
Post by: Reelyator on March 23, 2016, 04:31:33 PM

...that was the solution! After processing the files like suggested by you everything runs smooth.

Thanks!!