futeko.com FORUM

Everything Else => General => Topic started by: David-B on September 08, 2024, 11:57:01 AM

Title: Gone Under?
Post by: David-B on September 08, 2024, 11:57:01 AM

Made an order 6 days ago, sent an email a couple of days ago.

I've heard nothing from this company.

Are you still in business? I see a pending charge, but then no contact whatsoever.

Thanks.

Title: Re: Gone Under?
Post by: futeko.com on September 09, 2024, 11:47:10 AM

We have no record of any order from you. Please email us with your order details (Paypal payment receipt, email order receipt).

Title: Re: Gone Under?
Post by: David-B on September 10, 2024, 05:48:38 PM

I did e-mail you.

Last Thursday.

You haven't responded.

Title: Re: Gone Under?
Post by: futeko.com on September 11, 2024, 04:32:57 PM

We don't have any payments not allocated to an order so I don't think you've made a valid order with us. If you'd paid you would have received an email from Paypal, an email from us, and have landed on our payment complete page with a transaction ID number. Did any of these happen?

All our payment processing is done by Paypal and we only see the payment if it's complete, so if you've not made a valid order we have no information to give you. You would have to contact Paypal direct.