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Product Support => Dune HD Max Vision, Pro Vision Solo, Real Vision 4K => Topic started by: BigZ12 on February 07, 2022, 04:20:42 PM

Title: Subtitles does not go away after file exit, please help
Post by: BigZ12 on February 07, 2022, 04:20:42 PM

I have tried restart/unplugged the power, different hard drives, different files/movies, different subtitles even upgraded and downgraded firmware....
Still the last subtitles sentence in use stays put on the screen, even when the screensaver is activated.
I really don't understand this, with all I've tried...

What shall I do??

Edit: Real Vision 4k player in use. Had alpha 220115_0258_r20 in use with no problems for a month, before it started happening today. Tried downgrading to latest stable r17 firmware, but still subs are staying put when screensaver starts...

Title: Re: Subtitles does not go away after file exit, please help
Post by: carlpea on February 09, 2022, 07:35:42 PM

I've already reported this issue with Dune.

Title: Re: Subtitles does not go away after file exit, please help
Post by: BigZ12 on February 09, 2022, 10:00:13 PM

Quote from: carlpea on February 09, 2022, 07:35:42 PM

I've already reported this issue with Dune.

Good!
So you have the same problem? Do you think Dune will reply/fix it?
I find it strange, cause I didn't have that problem the first 2-3 months I've owned the player.

Title: Re: Subtitles does not go away after file exit, please help
Post by: carlpea on February 10, 2022, 07:09:39 PM

It only affects external subtitles.

Title: Re: Subtitles does not go away after file exit, please help
Post by: Nice Monkey on February 10, 2022, 09:24:50 PM

Always been there.

Title: Re: Subtitles does not go away after file exit, please help
Post by: BigZ12 on February 11, 2022, 02:28:04 PM

Quote from: carlpea on February 10, 2022, 07:09:39 PM

It only affects external subtitles.

Thanks for answering again.
This does concern included subrips as well, in my experience.
Which I didn't have any problem with the first 2-3 months.

Title: Re: Subtitles does not go away after file exit, please help
Post by: carlpea on February 11, 2022, 07:10:18 PM

New firmware should fix the issue:

https://dune-hd.com/firmware/newgui/

Title: Re: Subtitles does not go away after file exit, please help
Post by: carlpea on February 11, 2022, 07:25:49 PM

Confirmed fixed :).

Title: Re: Subtitles does not go away after file exit, please help
Post by: BigZ12 on February 12, 2022, 10:11:02 AM

Quote from: carlpea on February 11, 2022, 07:25:49 PM

Confirmed fixed :).

:D ;D 8) :-*

Title: Re: Subtitles does not go away after file exit, please help
Post by: Nice Monkey on February 12, 2022, 11:22:59 AM

Good to know. Will remove it from my list. Te BD Menu problem not playing smooth is now solved too.  :)

Good to see these update are again for many models including older out of sales series.