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Product Support => Dune HD Max Vision, Pro Vision Solo, Real Vision 4K => Topic started by: arebell on October 31, 2021, 01:43:54 AM

Title: Dune HD Max Vision 4k problem with indexing in My collection
Post by: arebell on October 31, 2021, 01:43:54 AM: Hello,

I have a problem with indexing in My collection, a week ago everything was ok, but today when I try to run indexing I get the error message: "Failed to connect to Internet". Internet is connected, I can for example watch trailers and Youtube.

What i tried:

1. Restart router
2. Change connection from WiFi to cable
3. Change network (used phone Wifi)
4. Install older firmware
5. Install alpha firmware with new GUI

Nothing worked and I am out of ideas, any help appreciated.
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: arebell on November 01, 2021, 01:59:47 PM: So i tried today and it works, still no idea what was the problem, maybe there was something wrong with IMDB servers.

Anyway, problem solved itself :) , topic can be closed.
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: Harmonium on November 01, 2021, 04:59:23 PM: I had the exact same problem! But everything is back to normal now!
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: LowDead on December 13, 2021, 07:32:55 PM: I'm now also having trouble indexing.. But in another way.

I can't index internal hdd to my collection. It starts and go for a couple of seconds and then finishes without having found any movies. No errors. Anyone else able to replicate this? Or have any tips of what I could have missed? The hdd is mounted in the front slot. All of my network sources index perfectly.

//LD
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on December 14, 2021, 05:54:16 PM: The same thing happens to me with the 210804_0531_r18. I solve it by connecting the 2.5 or 3.5 disk in the windows computer. So from samba by network I can index them. Both for usb and in the dune slot, it is impossible. I understand that they will solve it with new firms
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on January 31, 2022, 07:06:51 PM: Solved with 220115_0258_r20
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: LowDead on February 01, 2022, 09:16:48 AM: Yes, working now with latest fw..

//LD
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on February 06, 2022, 08:15:51 AM: Hi,
A few days ago my Dune HD Pro Vision 4K Solo gave me problems with the indexing of covers.
I live in Barcelona (Spain) and I have the location in Dune like this.

When I index a movie or hard drive, it recognizes the content but it does it in Latin Spanish, not in Spanish from Spain. This has a great inconvenience because the titles differ from one place to another, changing both the cover and the name, such as:
"Joker"
always listed it correctly for me as "Joker" (Spanish Spain)
and now it appears as "Guasón" (Latin Spanish)

(https://i.imgur.com/HJmT5rJ.jpg)

If I manually index with the IMDB codes, it doesn't work either and only finds Latin American titles.
I can't find a way to modify the database source for indexing.

I understand that the player is not accessing the proper database.

In addition to the title, it also affects several covers. Now they appear to me with the image marketed in Latin America. My Dune does not locate me in Spain and interprets another country?

Does anyone know how this problem can be solved? I would some information.

I have also upgraded the firmware and reinstalled the last one 220115_0258_r20 and factory reset.

Thanks!
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on February 08, 2022, 10:13:42 AM: Anyone with any suggestions?
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: LowDead on February 08, 2022, 11:06:29 PM: Quote from: cachotronco on February 08, 2022, 10:13:42 AM
Anyone with any suggestions?

Check what location you have put, or if it has changed, in the config menu.

Probably not it but it doesn't hurt to check.

//LD
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on February 09, 2022, 07:52:33 AM: Quote from: cachotronco on February 06, 2022, 08:15:51 AM
I live in Barcelona (Spain) and I have the location in Dune like this.

I put it at the very beginning. That's the first thing I checked.
Thank you.
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: Ter0 on February 09, 2022, 09:08:40 AM: Maybe out of topic:

Does dune scrape directly from IMDB site or

dune server that connects to IMDB server ?

If later then they know what library u have
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: Nice Monkey on February 09, 2022, 10:34:00 AM: Dune (and Zidoo) connect directly. Only Zappiti follows a client server model.
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: Ter0 on February 09, 2022, 11:20:54 AM: THX, good to know.
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on February 11, 2022, 12:30:26 PM: Regarding my problem, I have verified on the IMDb website, that by modifying the language preference it responds as my Dune does, that is:
In the example of "Joker", choosing Spanish from Spain shows the cover and the title as it was published in Spain: "Joker":

(https://i.imgur.com/5keV843l.jpg)

Choosing Spanish from Mexico appears the cover and the title as it was published in Latin America: "Guasón":

(https://i.imgur.com/g48ZAbjl.jpg)

As I say my location is correctly recognized in Spain by Dune, however it seems that it links me to IMDb as if it understood that my location is in Latin America!

Does anyone have any idea what could be the solution?
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: Olav.vanloon on February 12, 2022, 05:17:31 PM: My 3D movies are not displayed in my movie collection as 3D, is there a way to change this?
Title: Re: Dune HD Max Vision 4k problem with indexing in My collection
Post by: cachotronco on March 10, 2022, 11:52:20 AM: Quote from: cachotronco on February 06, 2022, 08:15:51 AM
Hi,
A few days ago my Dune HD Pro Vision 4K Solo gave me problems with the indexing of covers.
I live in Barcelona (Spain) and I have the location in Dune like this.

When I index a movie or hard drive, it recognizes the content but it does it in Latin Spanish, not in Spanish from Spain. This has a great inconvenience because the titles differ from one place to another, changing both the cover and the name, such as:
"Joker"
always listed it correctly for me as "Joker" (Spanish Spain)
and now it appears as "Guasón" (Latin Spanish)

(https://i.imgur.com/HJmT5rJ.jpg)

If I manually index with the IMDB codes, it doesn't work either and only finds Latin American titles.
I can't find a way to modify the database source for indexing.

I understand that the player is not accessing the proper database.

In addition to the title, it also affects several covers. Now they appear to me with the image marketed in Latin America. My Dune does not locate me in Spain and interprets another country?

Does anyone know how this problem can be solved? I would some information.

I have also upgraded the firmware and reinstalled the last one 220115_0258_r20 and factory reset.

Thanks!

Let's get worse. To avoid this error, for now I have chosen to put the language in English until they come up with a solution.

The problem is that a few days ago, even having it in English, the NAME OF THE SAGAS came out in Russian!

There is a serious problem with the indexing application and a firm like Dune shouldn't take that long to fix it.

(https://i.imgur.com/BW2xWXu.jpg)
(https://i.imgur.com/mfIKtQX.jpg)