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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: fgsuperseven on April 08, 2021, 09:28:14 AM

Title: DTS decoding issue
Post by: fgsuperseven on April 08, 2021, 09:28:14 AM

Hi!
On my Q10 pro, i have an issue when i try to read a file in the media player.
When the audio is DTS, i get no sound an error message "audio can not be decoded".
I have the 2.1.4 pcristi firmware.
Is there something i need to update or dowload to get these files decoded?

Title: Re: DTS decoding issue
Post by: fgsuperseven on April 08, 2021, 06:48:59 PM

I've a couple of infos to help :
I tried to read the files with Kodi 18, I end up with the same issue and the same message.

The files are mkv containers, the audio is DTS 5.1 channels, more than 1500kps, 96 khz

These files are currently read by my Fantec 3DFHDN, but i don't use this box anymore.

Title: Re: DTS decoding issue
Post by: Phil181 on April 13, 2021, 08:01:37 AM

It will certainly work using the built-in MediaPlayer software (and has done so for years).  Test and hear if this works for you?
If you are trying to use Kodi and DTS, make sure the "wrapper" setting is on for playback (see separate threads on use if you don't already know).

Title: Re: DTS decoding issue
Post by: fgsuperseven on April 14, 2021, 08:26:41 AM

Thanks for your reply.

Unfortunately, i get the same error message that audio is not decoded with the built-in media player.
And I get the same issue with all my DTS files (Jurassic park and other movies, a couple of concerts and some series).

Title: Re: DTS decoding issue
Post by: wdb2021 on April 30, 2021, 07:50:02 AM

Try a new firmware update. Currently there should be an update that corrects this part.