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Product Support => HiMedia Q5/Q10 4K3D => Topic started by: shineyads on December 30, 2015, 10:19:00 PM

Title: Q10 - HDD Not Showing In MNT
Post by: shineyads on December 30, 2015, 10:19:00 PM

Hi all,

I have just bought a WD 3TB Red hard drive and have formatted it accordingly (using NTFS & GPT), however my Q10 doesn't seem to recognise it.

I have read some of the threads on here, so I know it should be under MNT/SDA/SDA1 however there is no SDA option in MNT at all.  The drive works ok on my PC as I have copied a test video there. I can also hear/feel the HDD spinning up when in the Q10. I have rebooted the device several times, as well as updating the firmware to the one released today but nothing seems to work.

Any help/ideas would be gratefully appreciated!

Title: Re: Q10 - HDD Not Showing In MNT
Post by: futeko.com on December 31, 2015, 07:12:13 AM

Does the drive show up in the Media Center app or is it just Kodi where you can't see it?

Title: Re: Q10 - HDD Not Showing In MNT
Post by: futeko.com on December 31, 2015, 07:36:37 AM

Also, is the drive fully pushed into the SATA connector? Might seem a simple thing but it's something that's been the cause of similar problems in the past with Q10 (and 900B which used same mechanism).

Title: Re: Q10 - HDD Not Showing In MNT
Post by: shineyads on December 31, 2015, 09:48:35 AM

Hi,

It is not showing in media centre or kodi (or settings/storage)

I have removed and reinstalled the hdd several times, making sure the connector is fully pushed each time, but with no success.

Title: Re: Q10 - HDD Not Showing In MNT
Post by: Mostwest on December 31, 2015, 02:36:52 PM

Wich OS have you used to format the HDD?

MIne is a Toshiba 4TB formatted in Win7 as GUID (NTFS) and it worked like a charm.

Maybe try formatting the HDD again.

Title: Re: Q10 - HDD Not Showing In MNT
Post by: shineyads on December 31, 2015, 05:07:48 PM

I am using Win10. Have tried formatting twice but no joy. I have a 2tb hdd in my pc which I might try swapping out to see if that works - if it doesn't then I can only presume it's a problem with the box so I'll probably return it for something else.