futeko.com FORUM
Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: lukaszmal on August 09, 2020, 12:36:56 AM
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Hi Members
as Mount81 wrote:
If I set the Date and Time to manual, and set the correct values manually, it will be diplayed both in on the screen and on the LCD of the Q10 Pro, but only till next boot. If I power off the Box and power on again, after the boot the whole date and time settings are gone and resetted back to 1970 jan 1 (time setting also gone). I guess this must be some kind of bug, and it shouldn't forget the manually setted time and date after every power off. ??? Can you confirm it, and/or advice me a solution? (Other than set it to automatic, couse untill I don't have a router I rarely connect the Q10 Pro to the internet).
I`ve the same problem and don`t have idea how to repair this bug. If I have still the same date, there`s no internet cconnecion....
If I set date&Time manually, HM after reboot is back to 01:00
I didnt find resolution of this probrle, but I saw coule similar problems here.
there`s no firmare upgrade. Please help me :)
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It's not a malfunction, it's a characteristic, the box doesn't have a real time clock (RTC). You need to set it to automatic and let it fetch the time after every boot.
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I've HM from more than year and for now everything works fine. HM time is set as automatic and it don't work.
Automatic time works only after factory reset. Next when I'm connect internal HDD and set it as default, time and date stop working :(
So, if time and date isn't correct, internet doesn't work
HDD is ok. Chkdsk /f didn't find any errors
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I don't understand your answer... What do you mean by setting the hard drive as default?
What is the firmware version you have?
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Last tested firmware is custom from futeko HMD-2.1.4 2019-05-31.171152
In stock firmware I always had removable storage (Toshiba 3tb) set as default storage
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Is the time zone set correctly? As long as you have internet the box should set the time automatically
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And there is a problem :)
I've internet connection (Lan or WiFi. Tested both) but when I'm turn on HM date is 1 Jan 2020 and time 01:00
[imghttps://imguh.com/image/LD73B]http://[/img]
(https://imguh.com/image/LD73B)
https://imguh.com/image/LD73B
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As box not have RTC is intend time to by set to something OFW/CFW is set to 01 Jan 2015/2020, if removed this force will see time when box is was power OFF.
When ntp server can be reach will synchronize with correct time.
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Thanks but could you expand ?
Can I do something with this issue?
Everything works fine till last Wednesday
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Try to reinstall the firmware with the reset button method, backup what you need first.
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I do that
1. 2.1.4 VERSION 2 - SEMI-OFFICIAL FUTEKO. HMD-2.1.4 2019-09-11
2. 2.1.4 FUTEKO. HMD-2.1.4 2019-05-31
3. Custom 2.1.6
4 back to 2.1.4 FUTEKO. HMD-2.1.4 2019-05-31
nothing works...
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Maybe your router or ISP is blocking the access to the ntp server. Do you have a smartphone you could share the wifi connection just to test that hypothesis?
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Tested:
1 HM connected to router
2 HM connected through cable from ISP
3 HM connected to local WiFi
4 HM connected to WiFi shared from phone
Still the same - date/time 1 January 2015 01:00
:(
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Automatic time works only after factory reset. Next when I'm connect internal HDD and set it as default, time and date stop working :(
How did you reset the software?
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Pin method
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I've read in this forum that's not advisable.
Install official version 2.0.3 next 2.0.4 and finally the latest. This way you'll completely reinstall the firmware from scratch. Alow the box to boot after each install.
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Ok I do that today. Is internal HDD can be inside?
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I think so. Have you tried to remove the hard drive to see what happens?
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yes.
with HD inside
factory reset
restart - everything fine
power off / power on - date is 2015 january 1
without HD inside
factory reset
restart - everything fine
power off / power on - date is 2015 january 1 (doesn`t matter if I set time automaticaly or manual)
ok, but now its time to:
1. 2.0.3 FUTEKO. HMD-2.0.3 2017-04-12 /reboot
2. 2.0.4 FUTEKO. HMD-2.0.4 2017-07-05 /reboot
3. 2.1.4 FUTEKO. HMD-2.1.4 2019-05-31 /reboot
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Still the same
Date/time 2015 1 January after first restart...
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When you used the smart phone you shared the mobile data connection right?
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Yes
Re: Manually setted Date and Time will always be resetted on Q10 Pro - no internet c
« Reply #12 on: Today at 03:53:40 PM »
QuoteModifyRemove
Tested:
1 HM connected to router
2 HM connected through cable from ISP
3 HM connected to local WiFi
4 HM connected to WiFi shared from phone
Still the same - date/time 1 January 2015 01:00
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I don't have more ideas. Every time the box starts after being powered off the date and time resets, this is normal because it doesn't have a real time clock. After a while, sometimes seconds, other times about a minute the date and time are set automatically if it's configured that way.
I suggest you contact Himedia export@himedia.cn, explain the situation and all the tests you've done.
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I also don't have any idea.
Thanks
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I also don't have any idea.
Can you access an NTP Server on Windows???
Run Control Panel: Click on Date & time > Internet Time > Change settings > Update now
Does it respond with "The clock was successfully synchronised ..."
If not, you router may be blocking NTP access. Check the settings of your router.
Are you using a VPN???
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intresting
Wifi from ISP:
Pinging time.microsoft.akadns.net [51.105.208.173] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 51.105.208.173:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
buuuuuut there is a ping whre laptop is connected to hotspot from mobile phone: :)
C:\Users\Lukasz>ping time.windows.com
Pinging time.microsoft.akadns.net [51.105.208.173] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 51.105.208.173:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
I`m also check another time server and it works:
C:\Users\Lukasz>ping tempus1.gum.gov.pl
Pinging tempus1.gum.gov.pl [194.146.251.100] with 32 bytes of data:
Reply from 194.146.251.100: bytes=32 time=5ms TTL=53
Reply from 194.146.251.100: bytes=32 time=12ms TTL=53
Reply from 194.146.251.100: bytes=32 time=7ms TTL=53
Reply from 194.146.251.100: bytes=32 time=4ms TTL=53
Ping statistics for 194.146.251.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 12ms, Average = 7ms
I`ve change server in TP link router (didn`t work also) and... HM still set jan 01 2015 01:00
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I don't think a device running android is going to connect to the Microsoft NTP server... and like you said, after you reinstall the firmware it works until the first restart.
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I don't think a device running android is going to connect to the Microsoft NTP server...
I didn't say it would >:( ! I said "Can you access an NTP Server on Windows???"
This was simply to test if the router was blocking NTP access!
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and I tested and you`re right. I`m resolve this problem, but HM is still in 2015 :)
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Try set static IP with Google DNS on box and see if help.
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Didn't work
How it looks
https://drive.google.com/file/d/1gobviAnOIOMq2MLdpHlwiEEKKfLgtaFE/view?usp=drivesdk
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Hi,
I had the same problem.
Solution: It has nothing to do with the Mediaplayer, I`ve changed my Router and forgot to enable the NTP Ports again for the Himedia.
Enabling the NTP Ports UDP 123 AND TCP 123 solve the problem.
As described before, the Himedia has no RTC and uses the NTP Ports to get the time.
That`s it.
Günter
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I've same problem