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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: cutefix on May 31, 2020, 11:44:27 AM

Title: Himedia Q10 pro youtube and netflix sudden blackout
Post by: cutefix on May 31, 2020, 11:44:27 AM

Hello guys,  may I know the reason for sudden blackouts when playing youtube and Netflix videos.? My firmware for my Asia edition was (dated August 2019 )updated late  last year..Any suggestions about the reasons for this problem?

Title: Re: Himedia Q10 pro youtube and netflix sudden blackout
Post by: pravin on June 02, 2020, 11:36:46 AM

some music or movies related app is causing the problem... uninstall other app and reboot... it should be fixed...

I have the same problem, I removed all recently installed application... the issue was resolved.

Title: Re: Himedia Q10 pro youtube and netflix sudden blackout
Post by: cutefix on June 02, 2020, 11:56:57 AM

Quote

I have the same problem,  I removed all recentlyinstalled applications

I appreciate your reply..AFAIK I have not installed any applications since late last year.This blackout problem occurs just recently.
 I followed suggestions also for android devices , such log out and log in, updating the browser, cleaning the cache of the apps but did not improve the situation..

Title: Re: Himedia Q10 pro youtube and netflix sudden blackout
Post by: maelor on June 02, 2020, 02:07:40 PM

Try installing YouTube for Android TV 2.10.13 (armeabi-v7a version)

https://www.apkmirror.com/apk/google-inc/youtube-for-android-tv-android-tv/youtube-for-android-tv-android-tv-2-10-13-release/

I've no idea about Netflix as I don't use it.