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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Mount81 on February 02, 2020, 06:48:51 AM

Title: Advice please: Strange firmware version on the Q10 Pro ->is it safe to update?
Post by: Mount81 on February 02, 2020, 06:48:51 AM
Hello!

So on another forum, an user have freshly bought a Q10 Pro from Gearbest and reported, that he has some kind of strange FW version installed: 2.1.4 2019-09-10.-150132. The Box seems to be EU/inter version as he reads 16GB for the storage in the Device info.

Comparing to all know FW's so far, including the Customs and the Officials posted here, the date and the build number just didn't mach up with any of them. Checked also the Chinese official 2.1.4 FW numbers and it also didn't mach up with these. There's also no PlayStore installed on the Box by default.

So what kind of FW could this really be? We suspect, that this could be some kind of Chinese version, but we have no clues at all to identify it for sure. And in this case what would be you advice, to have the original EU/Inter FW installed without any risks of bricking the Box?

Thanks for the replies!