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Product Support => Zidoo Z9S, Z10 => Topic started by: Alexx_mipt on January 01, 2020, 12:40:48 PM

Title: Z10 Random reboots
Post by: Alexx_mipt on January 01, 2020, 12:40:48 PM

Hi. After installing latest firmware 2.2.96 for my Z10 I've been experiencing some random reboots when watching movies over SMB, will it be fixed in the next release?

Title: Re: Z10 Random reboots
Post by: futeko.com on January 09, 2020, 09:30:21 AM

You are better off asking questions like this on the Zidoo forum. We are just a reseller and have no input into firmware.

I haven't seen any random reboots from 2.2.96 myself and we have no other customer reports of it. For the box to actually reboot itself would usually indicate a hardware type problem rather than software, and the most likely cause would be, in my opinion, overheating. Where is the box located? It should have airspace around it, particularly at the back where the fan exit is.

Title: Re: Z10 Random reboots
Post by: Alexx_mipt on January 09, 2020, 08:40:35 PM

The box is located on the shelf without any close encounters with other devices, it has very good airspace around it.