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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Jack9975 on November 14, 2019, 03:48:59 AM

Title: Ubable to sign in to google play
Post by: Jack9975 on November 14, 2019, 03:48:59 AM

Hi,
Recently purchased HiMedia Q10 Pro and am having trouble accessing Google Play store - If I directly click on Google Play, I get a Sign In screen. I click hte "sign In" button but nothing happens ie. can't get to the screen where I input username/password!! Also, tried Google Chrome (using G10 Pro) and searched for the App I want to download/install - this time I am able to Sign In to Google Play BUT can't install the app ("you don't have any devices"). Also, Google message - "Please access the Play Store app on your device before installing apps".
Q10 is running Android 7.0 and firmware is HMD-2.0.7 2018-01-12.113104
Any assistance would be appreciated.

Title: Re: Ubable to sign in to google play
Post by: stl on November 14, 2019, 06:37:50 AM

Upgrade to the latest version:
https://www.futeko.com/newforum/index.php?topic=4341.0

Title: Re: Ubable to sign in to google play
Post by: Jack9975 on November 14, 2019, 08:45:53 AM

Thank you stl - The upgrade did the trick.