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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: qdo on October 03, 2019, 12:12:02 AM

Title: Not detect 10TB?
Post by: qdo on October 03, 2019, 12:12:02 AM

I just installed HGST 0F27502 HUH721010ALN600 10 TB SATA 3.5" 7200 RPM 256MB Cache Hard Drive and it's not detect it?  Anyone has any suggestion?

Title: Re: Not detect 10TB?
Post by: stl on October 03, 2019, 05:53:16 AM

Did you created the GTP partition and formated in Windows?

Title: Re: Not detect 10TB?
Post by: qdo on October 03, 2019, 08:36:10 PM

Yes I did.

Title: Re: Not detect 10TB?
Post by: stl on October 03, 2019, 08:58:24 PM

Try to delete all partitions, create a new GTP partition and quick format it in NTFS.
Which firmware version is installed in the box?

Title: Re: Not detect 10TB?
Post by: qdo on October 03, 2019, 09:04:12 PM

Oh okay will try to do that tonight after work.  I believe I am running the latest custom 2.1.4.  Thanks STL.

Title: Re: Not detect 10TB?
Post by: stl on October 03, 2019, 09:10:48 PM

Sorry, it's GPT. Here's a guide:
https://docs.microsoft.com/pt-pt/windows-server/storage/disk-management/change-an-mbr-disk-into-a-gpt-disk.

Try to do that with the box connected to the PC with a printer cable (connector in the back)

Title: Re: Not detect 10TB?
Post by: qdo on October 15, 2019, 11:46:28 PM

I tried to to use a printer cable to usb connected to my laptop and I don't see the drive even I go to disk management.

Device Info:
Model number: Q10 Pro
Android version: 7.0
Kernel version: 3.18.24
Build number: HMD-2.1.4 2019-05-31.171152

Title: Re: Not detect 10TB?
Post by: qdo on October 16, 2019, 12:10:08 AM

Drive Info:
HUH721010ALN600

Title: Re: Not detect 10TB?
Post by: stl on October 16, 2019, 08:49:03 AM

Do you hear the drive spin? Make sure the connector is fully inserted in the hard drive.

Title: Re: Not detect 10TB?
Post by: qdo on October 16, 2019, 10:54:35 AM

Yes the drive was spinned. Specially the Hitachi drive, there is noise during spin.

Title: Re: Not detect 10TB?
Post by: stl on October 16, 2019, 03:20:49 PM

Do you have another hard drive to test?

Title: Re: Not detect 10TB?
Post by: qdo on October 16, 2019, 09:38:53 PM

Yes I have tried another drive and the result is same. But they they are same model.

Title: Re: Not detect 10TB?
Post by: stl on October 17, 2019, 04:28:21 AM

Officially only 6TB drives are supported but there are reported cases of larger hard drives installed. I think the hard drive should always be accessible to windows with the usb cable... Try another PSU if you can.
Read this:
https://www.futeko.com/newforum/index.php?topic=932.0

Title: Re: Not detect 10TB?
Post by: qdo on October 17, 2019, 05:51:19 AM

Quote from: stl on October 17, 2019, 04:28:21 AM

Read this:
https://www.futeko.com/newforum/index.php?topic=932.0

The tutorial first post was delete?  I only see the discussion.

What is PSU?

Title: Re: Not detect 10TB?
Post by: stl on October 17, 2019, 08:38:59 AM

It seems some first posts disappeared from the forum...
Psu= power supply unit (power brick)

Title: Re: Not detect 10TB?
Post by: jh100458 on October 18, 2019, 03:55:58 AM

I plugged in a WD 10TB hard disk to the built-in sata port,
and when I go to root \ mnt \ media-rw I can see that it is detected.
After installing the hard disk, it is not visible in Explorer, but it is found in the root \ mnt \ media-rw path.
[PATCH] Mount storage by UUID / Label is installed.
Both the built-in sata port and the usb port are not immediately visible in the explorer, but that path is ok.

Title: Re: Not detect 10TB?
Post by: mulderfox on October 21, 2019, 02:55:22 AM

I use ES Explorer and never had an issue seeing my HDD. Also, as long as it shows in Kodi, it's fine. But does it show under storage in settings?

Quote from: jh100458 on October 18, 2019, 03:55:58 AM

I plugged in a WD 10TB hard disk to the built-in sata port,
and when I go to root \ mnt \ media-rw I can see that it is detected.
After installing the hard disk, it is not visible in Explorer, but it is found in the root \ mnt \ media-rw path.
[PATCH] Mount storage by UUID / Label is installed.
Both the built-in sata port and the usb port are not immediately visible in the explorer, but that path is ok.