futeko.com FORUM

Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: nmou88 on October 01, 2019, 03:59:24 PM

Title: Q10 Pro won't turn off
Post by: nmou88 on October 01, 2019, 03:59:24 PM

The box won't turn off on 1.1.0   >:(

The hour stays on lcd panel

I dont want android 7

Title: Re: Q10 Pro won't turn off
Post by: stl on October 01, 2019, 06:13:05 PM

Same thing happens with android 7. Reinstall the same firmware you have.

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on October 02, 2019, 01:04:09 PM

How many times ?

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on October 02, 2019, 05:13:54 PM

I'm on pcristi custom 1.1.0 firmware

Menu doesn't work in File Manager

Title: Re: Q10 Pro won't turn off
Post by: stl on October 02, 2019, 06:19:08 PM

Quote from: nmou88 on October 02, 2019, 01:04:09 PM

How many times ?

It's a common issue

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on October 03, 2019, 01:04:39 AM

I resintalled the firmware ... Twice ! 😡

Same problem

Title: Re: Q10 Pro won't turn off
Post by: stl on October 03, 2019, 05:51:38 AM

Quote from: nmou88 on October 03, 2019, 01:04:39 AM

I resintalled the firmware ... Twice ! 😡

Same problem

Did you reinstall with the reset button method?

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on October 03, 2019, 11:29:14 AM

Yes with usb

Title: Re: Q10 Pro won't turn off
Post by: futeko.com on October 03, 2019, 02:53:31 PM

I really recommend updating to latest firmware. 1.1.0 is 2.5 years old, all updates since have been to Android 7 firmware.

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on October 03, 2019, 04:51:41 PM

You already told me that : https://www.futeko.com/newforum/index.php?topic=812.msg28125#msg28125

I told you the reason but you don't have solution, the only one is to go back to 1.1.0

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on October 09, 2019, 12:47:43 PM

So ? There is nothing to do ?

I'm sure there is a file to edit to make browser not selecting text instead of scrolling

Title: Re: Q10 Pro won't turn off
Post by: newbi14 on October 10, 2019, 06:21:52 PM

I have FW 2.1.4 and sometimes the same problem, it wont turn off.
I have noticed this happens when i end a movieview and i press return often fast to get to entry level to power off.
When i go out of the movie with return and wait 8 sec to next touch to return i get a good close.

Iam not a programer, but i think the prob is when you get too fast out, the sistem get hang closing apps, closing netconnection and the the poweroff commando dont work. Its my experience. THX

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on November 10, 2019, 12:38:09 AM

Now I have 2.1.4 and same fuck*** issue  >:(

Title: Re: Q10 Pro won't turn off
Post by: nmou88 on November 21, 2019, 11:25:32 AM

Up

Title: Re: Q10 Pro won't turn off
Post by: laager on November 21, 2019, 05:02:44 PM

Pulling the power cord has an amazing impact on it being on or off. ;-)

Full reboot from 'cold' solves many an issue.

Title: Re: Q10 Pro won't turn off
Post by: DaveM on November 21, 2019, 11:07:59 PM

Hi,
The issue with the Q10pro sometimes not switching off correctly seems to be related to the HDMI CEC feature, if its enabled in your TV or AV receiver. Switch off the Q10Pro first, waiting for it to switch off completely before switching off your TV and AV receiver then there is no issue. It appears that the Q10Pro has issues with HDMI CEC, especially if the TV or AV receiver is switched off first.


Regards
David

Title: Re: Q10 Pro won't turn off
Post by: stl on November 22, 2019, 09:00:33 AM

Maybe that happens in some cases, definitely not in my case. My Q10 doesn't  turn off for some weeks now, I have to unplug the power supply from the wall socket. I'm waiting for a firmware release that fixes the problem.