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Product Support => Egreat A11, A10, A5 => Topic started by: Aboutchi on March 13, 2019, 02:57:04 PM

Title: Egreat A11 Passthrough issues
Post by: Aboutchi on March 13, 2019, 02:57:04 PM

Hello everyone,

I ve recently bought the A11. It is updated, Hdmi main to AVR Denon x3300w.
I get big issues with passthrough option. It seems that egreat sends a pcm stereo signal instead of raw bitstream to the AVR which result in a big pink noise through the speakers...I tried everything : hdmi out lpcm or raw, deactivated each single compatibility setting of the AVR, DTS and Dolby TrueHD compatibility mode, factory reset, etc .. etc... The passthrough does not work...even for a DVD clone...I get that weird and horrible pink noise sound and a pcm stereo signal...

(http://)



Very disappointed.

Any solution from egreat team?

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on March 28, 2019, 09:17:05 AM

Same problem here. The only difference is that I get no sound, no pink noise, just silence. My Onkyo sound processor receive PCM 2.0 instead of passthrough bitstream.
In the past it worked fine, it seems that something happened with the latest update maybe.

I am also very disappointed, especially because I get no reply from Egreat.

Title: Re: Egreat A11 Passthrough issues
Post by: Charles01 on March 29, 2019, 11:13:27 AM

Quote from: N3MO on March 28, 2019, 09:17:05 AM

Same problem here. The only difference is that I get no sound, no pink noise, just silence. My Onkyo sound processor receive PCM 2.0 instead of passthrough bitstream.
In the past it worked fine, it seems that something happened with the latest update maybe.

I am also very disappointed, especially because I get no reply from Egreat.

You Never will Egreat live in Cloud Cuckoo Land and do not give a toss The only way you might get help is go to there face book page and try there  :(

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on March 29, 2019, 12:11:48 PM

Ok, thank you for your suggestion, I try reaching them on facebook.

Title: Re: Egreat A11 Passthrough issues
Post by: Nice Monkey on April 05, 2019, 12:05:53 AM

Very strange. I would say the units are faulty then. My A11 is connected to an Onkyo too and using HDMI  RAW setting it passes all DTS, DD and PCM formats as it should. I would contact the seller to replace a faulty box. To exclude a corruption of the player memory/settings do a factory reset first if that does not help it is time for an RMA procedure.

PCM 48K is standard Android audio which one typically gets for all music PCM formats using standard Android drivers.   

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on April 11, 2019, 10:06:01 AM

thanks for your message. I'm trying to get in touch with eGreat but their answers are after a week each time and only using "automatic" responses.
Their customer service is so bad.

Title: Re: Egreat A11 Passthrough issues
Post by: navaratna on April 21, 2019, 04:44:18 PM

My egreat a11 nothing sound! Only PCM stereo! >:( >:( >:(

Title: Re: Egreat A11 Passthrough issues
Post by: futeko.com on April 23, 2019, 09:04:34 AM

What firmware are you running to get anything other than raw passthrough from a11?

A11 does pass all hd-audio raw, there shouldn't be a problem.

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on May 21, 2019, 08:04:02 PM

latest firmware.
Still no solution from eGreat. Very bad.

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on May 23, 2019, 08:27:14 AM

Title: Re: Egreat A11 Passthrough issues
Post by: futeko.com on May 23, 2019, 09:13:41 AM

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on May 23, 2019, 01:20:00 PM

Maybe I have sent it to the wrong address? Can you give me the right email address?

Title: Re: Egreat A11 Passthrough issues
Post by: futeko.com on May 23, 2019, 04:14:46 PM

mail@futeko.com or futekocom@gmail.com

Title: Re: Egreat A11 Passthrough issues
Post by: N3MO on May 24, 2019, 01:08:49 PM

Mail sent right now, thank you.