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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Jarek81 on January 23, 2019, 03:03:08 PM

Title: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: Jarek81 on January 23, 2019, 03:03:08 PM: Hello everyone

I have a problem with my unit (Q10 Pro). From a longer time I have a problem with turning my Q10 Pro off. Everything else works well.
I do not use KODI o wrapper. Only watching movies by default player. As I wrote earlier there is no problem with watching movies, no crashing or frezzing pictures. Just when I want to turn it of by remote suddenly LCD (Himedia) panel stops counting. Nothing happen later. I must remove power cable to reset unit. I tried reset (hard-pin reset) many times....from firmware version 2.0.7 to 2.1.0. As I remember when I was on older firmwares it happened (problem with turning it off) very, very rarely.

Could somebody help me pls...

Warranty just has expired.

Sincerely
J.
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: stl on January 23, 2019, 04:57:22 PM: This is also happening to me lately usually if I turn it off while watching a video on YouTube or Kodi.
Try to exit to the home screen before turning the box off.
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: Jarek81 on January 23, 2019, 05:39:01 PM: Thank you for your reply

I always try to exit to the home screen before turning the box off but the problem still exists..:(
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: kodiloaded on January 23, 2019, 07:26:32 PM: I could not get my box to turn off at all on 2.1.1, I found if I went to Settings/Standby and changed it to Power on enter startup then pulled the power plug it would power down fine after that for me.....
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: m-i-c-k-e-y on January 24, 2019, 10:46:33 AM: Same here with FW 2.1.1. Will not power off sometimes. Need to unplug and plug the power cable.
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: ionutlup on January 24, 2019, 11:35:06 AM: Same here with FW 2.1.1.
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: HereIsTom on January 24, 2019, 06:38:43 PM: With the Logitech Harmony Ultimate remote here it will turn off.
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: saltino on April 14, 2019, 05:58:50 AM: Quote from: HereIsTom on January 24, 2019, 06:38:43 PM
With the Logitech Harmony Ultimate remote here it will turn off.

UNLUCKY! With the Logitech Harmony remote exactly some issue here, I have fresh install for this BUG about a month ago.. and now again!!
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: tlchuan on April 14, 2019, 01:50:15 PM: this bug have been trace since v2.09 until know still exist
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: Joker on April 15, 2019, 04:22:09 AM: Quote from: saltino on April 14, 2019, 05:58:50 AM
Quote from: HereIsTom on January 24, 2019, 06:38:43 PM
With the Logitech Harmony Ultimate remote here it will turn off.

UNLUCKY! With the Logitech Harmony remote exactly some issue here, I have fresh install for this BUG about a month ago.. and now again!!

Saltino, when you say fresh install a month ago and now again, are you saying it worked for a month and has just started to do it again?
If so, have you made any changes to the box since, ie: installed 3rd party software.

I ask the question because some software can cause strange anomalies on this box. When I first got mine, I installed Firefox not giving a second thought that it could cause an issue with the wrapper. From memory I had to run the video twice in Kodo, before the wrapper would start playing, uninstalling Firefox fixed the issue.

I am running FW 2.1.1 and have no issue with it shutting down, which is why I am wondering if it is something to do with installed software.

Has anybody tried a reset back to factory defaults and see if the problem still happens (without any other software installed on the box)?

If it works, you would have to start installing your apps back one by one and test to see when it fails to shut down.
Title: Re: HIMEDIA Q10 PRO - unit does not want to turn off by remote - power cable reset!
Post by: saltino on April 15, 2019, 02:13:04 PM: Joker, I suppose that your have right explain this issue, for real debuggin it's need to reinstall apps back one by one and test it one to one in power off.