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Product Support => Zidoo Z9S, Z10 => Topic started by: ladrodicuori on January 16, 2019, 07:18:30 PM

Title: Forced Subtitles still don't work
Post by: ladrodicuori on January 16, 2019, 07:18:30 PM

Unfortunately Zidoo Z9S newest firmware still don't support the forced subtitles. I tried several UHD-ISO and UHD-BDMV-Files (for example Inception, Jumanji, The Equalizer 1 and 2) and had every time the same result: No forced German-subtitles although I selected German-Language and German-Subtitles (off) in the Full-Bluray-Navigation-Menu. All the mentioned titles have got only one subtitle-track for every language. I think that is exact the problem, because Zidoo Z9S is unable to show the subtitle-text between the flags. There is only one option concerning the subtitles if you have just one subtitle-track: All or nothing! If you choose subtitles off, you never get shown any subtitles, not even the forced ones! :(

Can anyone confirm this fact? And what is the best to do? Shall I write to Zidoo directly? Does anyone have an email-address for contacting Zidoo concerning this matter? Thank you!

Title: Re: Forced Subtitles still don't work
Post by: nobbyt on January 17, 2019, 09:30:50 AM

HERE
https://www.zidoo.tv/Support/faq.html
OR HERE
 service@zidoo.tv
OR HERE
https://www.zidoo.tv/Contact/afterservice.html

Title: Re: Forced Subtitles still don't work
Post by: ProfenixNew on January 17, 2019, 01:51:40 PM

Quote from: ladrodicuori on January 16, 2019, 07:18:30 PM

Unfortunately Zidoo Z9S newest firmware still don't support the forced subtitles. I tried several UHD-ISO and UHD-BDMV-Files (for example Inception, Jumanji, The Equalizer 1 and 2) and had every time the same result: No forced German-subtitles although I selected German-Language and German-Subtitles (off) in the Full-Bluray-Navigation-Menu. All the mentioned titles have got only one subtitle-track for every language. I think that is exact the problem, because Zidoo Z9S is unable to show the subtitle-text between the flags. There is only one option concerning the subtitles if you have just one subtitle-track: All or nothing! If you choose subtitles off, you never get shown any subtitles, not even the forced ones! :(

Can anyone confirm this fact? And what is the best to do? Shall I write to Zidoo directly? Does anyone have an email-address for contacting Zidoo concerning this matter? Thank you!

Hi, forced subtitle support is only for MKV, not for ISO. regards