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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Zilfer on December 08, 2018, 01:05:12 PM

Title: Harddrive in Q10 pro not always in menu
Post by: Zilfer on December 08, 2018, 01:05:12 PM

Hi Guy's,

I have a Q10Po with a 1TB disk installed. It took me ages to in install the disk because the Q10pro did not recocnize it alway the time. it a guess if the disk is visible after a reboot.

When I boot the Q10Pro the disk is not always in the menu, or recocnized. When iI reboot again the disk is sometimes in the menu, but not alway's.

Is this a know problem? do i need a special disk in this devices?

Title: Re: Harddrive in Q10 pro not always in menu
Post by: stl on December 08, 2018, 03:15:36 PM

Check if the disk connector is all the way in.

Title: Re: Harddrive in Q10 pro not always in menu
Post by: m-i-c-k-e-y on December 14, 2018, 08:50:42 AM

Quote from: Zilfer on December 08, 2018, 01:05:12 PM

Hi Guy's,

I have a Q10Po with a 1TB disk installed. It took me ages to in install the disk because the Q10pro did not recocnize it alway the time. it a guess if the disk is visible after a reboot.

When I boot the Q10Pro the disk is not always in the menu, or recocnized. When iI reboot again the disk is sometimes in the menu, but not alway's.

Is this a know problem? do i need a special disk in this devices?

In my case the 2A adapter was not enough. When I switched to a 12v 4A my HDD behaved normally.

Title: Re: Harddrive in Q10 pro not always in menu
Post by: Zilfer on December 14, 2018, 01:15:46 PM

Quote from: stl on December 08, 2018, 03:15:36 PM

Check if the disk connector is all the way in.

tnx, yes i did and it all the way in.

Title: Re: Harddrive in Q10 pro not always in menu
Post by: Zilfer on December 14, 2018, 01:17:30 PM

Quote from: m-i-c-k-e-y on December 14, 2018, 08:50:42 AM

Quote from: Zilfer on December 08, 2018, 01:05:12 PM

Hi Guy's,

I have a Q10Po with a 1TB disk installed. It took me ages to in install the disk because the Q10pro did not recocnize it alway the time. it a guess if the disk is visible after a reboot.

When I boot the Q10Pro the disk is not always in the menu, or recocnized. When iI reboot again the disk is sometimes in the menu, but not alway's.

Is this a know problem? do i need a special disk in this devices?

In my case the 2A adapter was not enough. When I switched to a 12v 4A my HDD behaved normally.

Tnx,  wich adapter can I use, just one with the spec's you mentioned? Maybe you can put a link to an adapter similar like the one you use?

Title: Re: Harddrive in Q10 pro not always in menu
Post by: m-i-c-k-e-y on December 14, 2018, 03:13:06 PM

I used  the 12v 4A adapter from my USB hub.

Maybe you have one lying around. Need not be something special. At least 3A might do the trick....hopefully.