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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: jh100458 on October 04, 2018, 09:21:18 AM

Title: Damn fucked Q10pro factory reset bug.
Post by: jh100458 on October 04, 2018, 09:21:18 AM

I watched YouTube yesterday. However, after rebooting, factory reset was done.
It's been about two weeks since the previous initialization, but it's already time to be initialized.
After updating the firmware again, Wi-Fi, language, screen, region, account setup and application installation.
rebooted and factory reset.

It is the first time a factory reset occurred twice a day.
I have an urge to destroy Q10pro. >:( >:( >:( >:( >:(

I want to repair or replace my q10pro.
I will pay if repair or replacement is costly.

Title: Re: Damn fucked Q10pro factory reset bug.
Post by: futeko.com on October 04, 2018, 09:35:36 AM

Q10 Pro shouldn't factory reset itself, and definitely not twice in a day.

Who did you buy it from? If it's us then email mail@futeko.com.

Title: Re: Damn fucked Q10pro factory reset bug.
Post by: jh100458 on October 04, 2018, 10:10:13 AM

Quote from: futeko.com on October 04, 2018, 09:35:36 AM

Q10 Pro shouldn't factory reset itself, and definitely not twice in a day.

Who did you buy it from? If it's us then email mail@futeko.com.

I did not factory reset, q10pro do itself.

Title: Re: Damn fucked Q10pro factory reset bug.
Post by: kodiloaded on October 05, 2018, 12:58:10 PM

I am wondering if those effected with the reset bug may have boxes where the reset button in the rear of the box is defective ?