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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: acelviu on August 17, 2018, 12:32:53 PM

Title: Q10 pro PCB v1.3 HDD never working but in Q10 pro PCB v2.2 working
Post by: acelviu on August 17, 2018, 12:32:53 PM

Hi!
Several years ago I bought a HiMedia Q10 Pro.
The PCB version is K31608253168_v1.3_20160330.
I tried to install few hard drives but I always failed, no matter how I format the drive.
On USB said 'No Media' and on player not recognize any HDD.
I gave up and I use the Q10 without HDD all the time.
Recently I bought another one, it looks the same as my old one, but surprising ... it is seeing the HDD from first attempt even if  the HDD is not partitioned/formatted.
I open the new one, and indeed it have a new version of PCB HI3798CV200_V2.2_20170706 with some visible improvements on hdd controller side.

I format the HDD into the new one and I move into the old one. Same problem, the old player don't see the HDD.

The recent HDD that works on the new player (but not in old) is WD 1Tb Blue WD10EZEX.

The new player come with Android 7 2.0.7 pre-installed.
On old player I upgrade the firmware at Android 7 2.0.9.

Question:
It is a way to make my old player to see a HDD?

PCB photos here:
https://ibb.co/crmcSz (https://ibb.co/crmcSz)
https://ibb.co/gFQFEe (https://ibb.co/gFQFEe)

Thank you!

Title: Re: Q10 pro PCB v1.3 HDD never working but in Q10 pro PCB v2.2 working
Post by: acelviu on September 03, 2018, 07:55:38 AM

up

Title: Re: Q10 pro PCB v1.3 HDD never working but in Q10 pro PCB v2.2 working
Post by: stl on September 03, 2018, 04:44:10 PM

Your problem is very strange... Does the USB in the old Q10 pro works with flash drives, keyboard, mouse etc? How did you upgrade, with the reset button method?

Title: Re: Q10 pro PCB v1.3 HDD never working but in Q10 pro PCB v2.2 working
Post by: tmihai20 on September 04, 2018, 02:17:16 PM

Your problem may be caused by the fact that you are formatting the HDD before inserting it into the media player (it is better to try with one partition, created with a software other than Windows tools). The older media player had older firmware too. My Q10 Pro can use FAT32 and NTFS drives without problems. It is rather unlikely that the older PCB is to blame.

Title: Re: Q10 pro PCB v1.3 HDD never working but in Q10 pro PCB v2.2 working
Post by: acelviu on September 06, 2018, 10:13:01 AM

@stl yes, it woks! yes with reset button
@tmihai20 I think I tried before, with ntfs and fat32 partition do it with fdisk and GPT. I will try again and I will leave unformated.

Thank you!

Title: Re: Q10 pro PCB v1.3 HDD never working but in Q10 pro PCB v2.2 working
Post by: stl on September 06, 2018, 02:57:31 PM

Quote from: acelviu on September 06, 2018, 10:13:01 AM

@stl yes, it woks! yes with reset button
@tmihai20 I think I tried before, with ntfs and fat32 partition do it with fdisk and GPT. I will try again and I will leave unformated.

Thank you!

With a printer /scanner cable connect the Q10 (USB in the back) to a PC with the hard disk inside. You should be able to see the hard disk in disk management (windows)