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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: cutefix on May 11, 2018, 11:49:04 AM

Title: Himedia Q10 pro have slow activation of Internet
Post by: cutefix on May 11, 2018, 11:49:04 AM

Greetings guys...In the last several days , I noticed that my Q10 pro tends to get online after several minutes only, where as other android boxes, it can instantly become online after boot  up..
May I know if t his is normal or there is something wrong with my unit...
If you had encountered the same problem how did you remedy it...?

Title: Re: Himedia Q10 pro have slow activation of Internet
Post by: Bostjan on May 11, 2018, 03:28:21 PM

I don't know what you mean exactly by "internet". Ethernet connection, specific service like Google play, Facebook,...?
I can only comment I did noticed sometimes that it takes longer (up to 30 second and more) to update clock, while other times it's instant.

Title: Re: Himedia Q10 pro have slow activation of Internet
Post by: cutefix on May 13, 2018, 02:16:38 PM

Quote from: Bostjan on May 11, 2018, 03:28:21 PM

I don't know what you mean exactly by "internet". Ethernet connection, specific service like Google play, Facebook,...?
I can only comment I did noticed sometimes that it takes
longer (up to 30 second and more) to update clock, while other times it's instant.

Sorry for my delayed reply. What I mean is I am. Connected by wifi. Once I boot I p the q10 pro it takes about 3 to 5 minutes to be connected by wifi. From past experience with other low cost android tv box.,after boot up, it's connected to the internet in seconds. What I s really the cause of the delay.. and how it can be resolved. I assure you that the connected antenna is fit snugly.

Title: Re: Himedia Q10 pro have slow activation of Internet
Post by: futeko.com on May 13, 2018, 04:43:46 PM

There is something wrong with your network.

Of the thousands of Q10 Pro sold, I have read zero other reports of slow wifi connection as you describe.

Title: Re: Himedia Q10 pro have slow activation of Internet
Post by: cutefix on May 13, 2018, 08:38:02 PM

Hmm so its the fault of the network that need I need to invest

on a better router.? Is this what you mean?

Title: Re: Himedia Q10 pro have slow activation of Internet
Post by: futeko.com on May 13, 2018, 08:53:59 PM

I think it's something to do with the security settings on your router. MAC filtering / firewall.

Allocate a fixed IP to the Q10 Pro in router settings and then whitelist that IP in router settings.

Title: Re: Himedia Q10 pro have slow activation of Internet
Post by: cutefix on May 14, 2018, 01:05:33 AM

Quote from: futeko.com on May 13, 2018, 08:53:59 PM

I think it's something to do with the security settings on your router. MAC filtering / firewall.

Allocate a fixed IP to the Q10 Pro in router settings and then whitelist that IP in router settings.

Hmm. Thanks.. Is there a tutorial how to do it exactly on an ONU FIBER lmodem - router like this one in the attached file.