futeko.com FORUM

Product Support => HiMedia Q5/Q10 4K3D => Topic started by: scooby8272 on October 16, 2015, 05:30:34 PM

Title: Q10 - no end of trouble turning on
Post by: scooby8272 on October 16, 2015, 05:30:34 PM
My Q10 is giving me major problems
Everytime I turn on after its been off overnight it hangs on the HIMEDIA LOGO page.

Have to unplug and power up again.

Any ideas?
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 20, 2015, 09:35:45 PM
I got the same problem..:(
Title: Re: Q10 - no end of trouble turning on
Post by: futeko.com on October 21, 2015, 08:57:40 AM
From codrynn's thread about this, it appears that if you have a high power drain internal HDD and/or lots of attached USB devices the Q10 PSU is not delivering sufficient amperage.

Any 12V center pin positive with 5.0x2.1 tip size will work with Q10. The Q10's PSU is 2A but you can go as high as 3A with no problems.

If anyone is having this problem and bought their Q10 from us then email for more info. mail@futeko.com
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 21, 2015, 09:06:39 AM
Hello again.. Futeko you suggest to change Power supply?
Title: Re: Q10 - no end of trouble turning on
Post by: futeko.com on October 21, 2015, 09:13:32 AM
It sounds like power supply might be the problem so changing it would be worth a go, yes.
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 21, 2015, 10:17:57 AM
Change with one with 12 V 5A  IT s ok?
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 21, 2015, 12:24:21 PM
i try with power supply 3A with hdd in usb 3.0 and in usb 2.0.....same freeze!
Title: Re: Q10 - no end of trouble turning on
Post by: futeko.com on October 21, 2015, 03:02:08 PM
Quote from: codrynn on October 21, 2015, 12:24:21 PM
i try with power supply 3A with hdd in usb 3.0 and in usb 2.0.....same freeze!

It sounds like a warranty issue. Contact the retailer who sold it to you. If that's us: mail@futeko.com
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 27, 2015, 09:49:06 PM
look here pls...http://www.nikingstore.com/blog/solution-q5-quad-core-freeze-boot-issue/
for q10 is one solution like this?
Title: Re: Q10 - no end of trouble turning on
Post by: futeko.com on October 28, 2015, 08:59:51 AM
Quote from: codrynn on October 27, 2015, 09:49:06 PM
look here pls...http://www.nikingstore.com/blog/solution-q5-quad-core-freeze-boot-issue/
for q10 is one solution like this?

That solution isn't relevant to any Q5/Q10 sold by us in 2015. It was a firmware issue with the very early firmwares.
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 28, 2015, 09:03:16 AM
and that maybe it is a problem fw...
Title: Re: Q10 - no end of trouble turning on
Post by: futeko.com on October 28, 2015, 11:17:00 AM
Quote from: codrynn on October 28, 2015, 09:03:16 AM
and that maybe it is a problem fw...

No idea what you mean..

I've said several times that it sounds like a hardware problem. We are happy to replace under warranty. Contact us.
Title: Re: Q10 - no end of trouble turning on
Post by: codrynn on October 28, 2015, 11:22:41 AM
I am from europe..:(
Title: Re: Q10 - no end of trouble turning on
Post by: futeko.com on October 28, 2015, 12:00:38 PM
If you want to try the fix you link to then it won't do the box any harm.