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Product Support => HiMedia Q5/Q10 4K3D => Topic started by: codrynn on October 13, 2015, 06:04:43 AM

Title: FREEZE LOGO
Post by: codrynn on October 13, 2015, 06:04:43 AM

HELLO..my himedia Q104K freeze on himedia logo...any solution please? thanks

Title: Re: FREEZE LOGO
Post by: futeko.com on October 13, 2015, 08:43:06 AM

What apps had you installed on it? Root?

If it's freezing on logo then the OS installation has become corrupted. This is very unusual.

The solution is to reinstall firmware. So the instructions in this thread: http://www.futeko.com/newforum/index.php?topic=255.0

Title: Re: FREEZE LOGO
Post by: codrynn on October 13, 2015, 01:38:13 PM

Hello ... I don t install anything and i try two twice reinstall software exactly same like in description! After two three days logo freeze and only solution is to disconect power from ac! Do you think is my problem with my hdd intern? I use this from another media player without format ...??

Title: Re: FREEZE LOGO
Post by: Lony on October 13, 2015, 02:01:37 PM

@codrynn

Please check your Power supply. if you have another Power Supply, try this.


Regards Lony

Title: Re: FREEZE LOGO
Post by: codrynn on October 13, 2015, 02:03:21 PM

Hello... How i do that? I have an adaptor.. Uk to europe

Title: Re: FREEZE LOGO
Post by: futeko.com on October 13, 2015, 02:44:42 PM

Quote from: codrynn on October 13, 2015, 01:38:13 PM

Hello ... I don t install anything and i try two twice reinstall software exactly same like in description! After two three days logo freeze and only solution is to disconect power from ac! Do you think is my problem with my hdd intern? I use this from another media player without format ...??

Does it still happen if you remove the internal HDD? What sort of HDD is it?

I'm thinking perhaps the power supply is overloaded.

Title: Re: FREEZE LOGO
Post by: codrynn on October 13, 2015, 03:15:48 PM

with HDD out it not happent...it s ok!

Title: Re: FREEZE LOGO
Post by: codrynn on October 13, 2015, 04:01:11 PM

I will try to reinstall software and format HDD....another solution i dont know..:(

Title: Re: FREEZE LOGO
Post by: futeko.com on October 14, 2015, 10:28:07 AM

What type (size/brand/model) of hard drive is it?

If it's overloading the power supply then it must be an extremely power hungry drive because we have not seen this problem before.

In general for media devices it's best to use low power / low heat drives. 5400RPM 3.5" or even 2.5". Media usage will make no use of very high performance drives.

Title: Re: FREEZE LOGO
Post by: codrynn on October 14, 2015, 12:08:32 PM

Title: Re: FREEZE LOGO
Post by: futeko.com on October 14, 2015, 01:31:37 PM

Title: Re: FREEZE LOGO
Post by: codrynn on October 14, 2015, 02:37:16 PM

Title: Re: FREEZE LOGO
Post by: futeko.com on October 15, 2015, 10:57:11 AM

You are welcome to return the box for us to have a look at if you bought it from us.

Email us if this is the route you want to take. mail@futeko.com

Title: Re: FREEZE LOGO
Post by: codrynn on October 20, 2015, 07:59:51 PM

is not from us..is from UK...big mistake with this HIMEDIA...dont work with usb 3.0 usb 2.0 and HDD inter 5400 rpm...i tested all with all fw....1.0.7= 1.09....how is possible to crceate this and nobody think the power supply????