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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: adiyen on March 20, 2018, 04:27:51 PM

Title: Q5 Pro Playstore
Post by: adiyen on March 20, 2018, 04:27:51 PM: Hi

Post 2.0.7 update playstore is not working when i open playstore white screen comes and then automatically goes to home screen.

how to solve this
Title: Re: Q5 Pro Playstore
Post by: tmihai20 on March 21, 2018, 03:33:28 PM: What did you have before the update and what did you update to? You should try stopping Play Store, clearing its cache and trying again. Are you logged into your Google account?
Title: Re: Q5 Pro Playstore
Post by: rollingrock on March 21, 2018, 03:40:23 PM: I have the same on my q30 and q5 pro and has existed for sometime now. It is something himedia has never attended to or fixed and they probably never will. It's a bug in himedia firmware.

The problem is related to google play store and google play services updating the default old apk's in the himedia firmware. When google play services is automatically updated and you are logged out of google play store, it is impossible to get the login page to google play store. The app keeps crashing.

The only way to fix is to uninstall the google play services update in the app settings (top right hand corner I think) and then the google play store app works again.

Unfortunately you cannot stop google play services from updating automatically, even being logged out of the google play store somehow google play services app updates itself. So if you are logged out of play store you will have to go through the whole rigmarole of uninstalling google play services updates to access the play store again.
Title: Re: Q5 Pro Playstore
Post by: adiyen on March 22, 2018, 05:09:48 AM: Quote from: tmihai20 on March 21, 2018, 03:33:28 PM
What did you have before the update and what did you update to? You should try stopping Play Store, clearing its cache and trying again. Are you logged into your Google account?

i updated from 2.0.4 updated to 2.0.7 the play store stared crashing.
Title: Re: Q5 Pro Playstore
Post by: adiyen on March 22, 2018, 05:10:19 AM: Quote from: rollingrock on March 21, 2018, 03:40:23 PM
I have the same on my q30 and q5 pro and has existed for sometime now. It is something himedia has never attended to or fixed and they probably never will. It's a bug in himedia firmware.

The problem is related to google play store and google play services updating the default old apk's in the himedia firmware. When google play services is automatically updated and you are logged out of google play store, it is impossible to get the login page to google play store. The app keeps crashing.

The only way to fix is to uninstall the google play services update in the app settings (top right hand corner I think) and then the google play store app works again.

Unfortunately you cannot stop google play services from updating automatically, even being logged out of the google play store somehow google play services app updates itself. So if you are logged out of play store you will have to go through the whole rigmarole of uninstalling google play services updates to access the play store again.

i will try that.
Title: Re: Q5 Pro Playstore
Post by: adiyen on March 26, 2018, 09:35:07 AM: downgraded to 2.0.6 not it is working fine. 2.0.7 has some bugs needs to fixed.
Title: Re: Q5 Pro Playstore
Post by: fuschnick on March 26, 2018, 06:38:42 PM: Quote from: adiyen
downgraded to 2.0.6 not it is working fine.
What version of Google Play services do you have now?
Title: Re: Q5 Pro Playstore
Post by: codyrocco on April 09, 2018, 03:04:06 PM: i can confirm that 2.0.6 worked fine; after cleran upgrade to 2.0.7, it stopped working. back to 2.0.6, it's working again.