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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: para15000 on March 10, 2018, 03:57:56 PM

Title: Cannot upgrade Q10 pro from 1.0.9 to 2.0.1
Post by: para15000 on March 10, 2018, 03:57:56 PM

Hi,

This is how my Q10 pro looks like out of the box

https://photos.app.goo.gl/3wJp0AvtMXENlOim1 (https://photos.app.goo.gl/3wJp0AvtMXENlOim1)

I tried this

https://photos.app.goo.gl/D4XILIEiMlUdX2X13 (https://photos.app.goo.gl/D4XILIEiMlUdX2X13)

and reverting to 1.07 and then try going to 2.0.1

https://photos.app.goo.gl/v3FTVz5bKcHrTi943 (https://photos.app.goo.gl/v3FTVz5bKcHrTi943)

Nothing works
No matter what I do I am still stuck at 1.0.9
Every time I try to change the firmware it just ends up looking exactly as if I was trying to perform a factory reset
The Android robot appears when I press the upgrade button with the usb pen drive inserted, but it disappears in less than a minute and I can see no progress bar. After that I see the Q10 Pro booting. The booting takes longer than usual, but when it finishes it isn't upgraded, it if just factory reset.

What am I doing wrong? I followed the instructions to the letter. Please help. Thak you.

Title: Re: Cannot upgrade Q10 pro from 1.0.9 to 2.0.1
Post by: stl on March 10, 2018, 07:41:01 PM

Hi,

The usb flash drive has to be formated in fat32, shouldn't be larger than 8GB containing one single file named update.zip

Title: Re: Cannot upgrade Q10 pro from 1.0.9 to 2.0.1
Post by: futeko.com on March 12, 2018, 09:50:09 AM

Are you using the correct Android 5.1 > 7 update.zip?

http://www.mediafire.com/file/5vkw8rvc8l8681i/Q10_PRO_FIRMWARE._ANDROID_5.1_TO_ANDROID_7._FUTEKO._HMD-2.0.1_2017-01-10.164949._Q10_PRO_MUST_BE_RUNNING_ANDROID_5.1_TO_INSTALL_THIS_FIRMWARE.zip

Instructions: http://www.futeko.com/newforum/index.php?topic=1610.0