futeko.com FORUM

Product Support => Egreat A11, A10, A5 => Topic started by: cateuskad on February 03, 2018, 03:41:51 PM

Title: Turn on and off egreat a5
Post by: cateuskad on February 03, 2018, 03:41:51 PM

Hi. 2 days ago I bought Egreat A5 and it has been updated to the latest firmware version. I need information on how to turn off this device from the remote control. The on / off button on the device works well. But the red button of the command turns on but does not turn off.

Title: Re: Turn on and off egreat a5
Post by: futeko.com on February 05, 2018, 02:38:12 PM

Are we talking about the supplied IR remote or an airmouse (like the MX3+ we sell as a bundle)?

Title: Re: Turn on and off egreat a5
Post by: cateuskad on February 05, 2018, 06:46:56 PM

With egreat A5 purchased by Aliexpress the IR remote control supplied  does not disconnect, just turn on and the airmouse they give as a gift does not turn on or off, the other functions performed from the IR remote control and the airmouse seem to be slow though if executed, with new batteries

Title: Re: Turn on and off egreat a5
Post by: futeko.com on February 06, 2018, 08:35:10 AM

None of the Egreat products we've sold have had this problem and it's a difficult one to explain. I presume your IR remote looks the same as the international version we sell?:

(http://www.futeko.com/productimages/MP073-5.jpg)

Title: Re: Turn on and off egreat a5
Post by: cateuskad on February 06, 2018, 10:28:05 AM

Here I show the IR controls that came with Egreat A5 and arrived inside the box to Spain with Aliexpres
(http://i.imgur.com/J6dR68Am.jpg) (https://imgur.com/J6dR68A),(http://i.imgur.com/g3mg4dQm.jpg) (https://imgur.com/g3mg4dQ)

Title: Re: Turn on and off egreat a5
Post by: futeko.com on February 06, 2018, 10:55:22 AM

It looks normal.

We've not encountered this problem before with any of the A5 we've sold.

You should try contacting the seller you bought it from and seeing what they say about a return or replacement.

Title: Re: Turn on and off egreat a5
Post by: pcristi on February 06, 2018, 06:37:07 PM

Quote from: cateuskad on February 03, 2018, 03:41:51 PM

Hi. 2 days ago I bought Egreat A5 and it has been updated to the latest firmware version. I need information on how to turn off this device from the remote control. The on / off button on the device works well. But the red button of the command turns on but does not turn off.

F/W v1.2.6.6 have some problems to power off when Poster 2.0 loading is active. Try new beta f/w v1.2.8.2 or downgrade  to f/w v1.2.5.6,

Title: Re: Turn on and off egreat a5
Post by: cateuskad on February 06, 2018, 07:02:35 PM

Before doing anything with the firmware, if I perform a factory reset, could it be solved?
I will not have problems if I perform a downgrade?
where can I see how it is done?

Title: Re: Turn on and off egreat a5
Post by: pcristi on February 06, 2018, 07:34:08 PM

Quote from: cateuskad on February 06, 2018, 07:02:35 PM

Before doing anything with the firmware, if I perform a factory reset, could it be solved?
I will not have problems if I perform a downgrade?
where can I see how it is done?

Factory reset will help if is Poster 2.0 loading problems until add some path to library this is specific bug on f/w v1.2.6.6.
Downgrade can cause some problems if difference between f/w version is too big, easy to be solved with factory reset after f/w downgraded.
In unlucky situation of soft brick will need to follow recovery process with f/w 1.1.0.7
http://en.egreatworld.com/comunity/index.php?threads/egreat-a5-the-instruction-to-force-to-recovery-the-firmware.385/
http://en.egreatworld.com/comunity/index.php?threads/a5bd_en_firmware_20170119_v1-1-0-7-rar-release-2017-01-19-v1-1-0-7.435/