futeko.com FORUM
Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: kaosnews on January 28, 2018, 01:05:58 AM
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This never happened before - my box suddenly crashes and factory resets itself (completely wipes the internal storage). This is the third time today. The first two times I thought it was maybe because I added the 'Persistent mountpoints for SAMBA / NFS Shares' but the third time I only installed some apps from the Playstore and when I opened a page from Firefox (maybe that's the problem?) the box crashed and factory resets itself again. I'm on firmware 2.0.7 (Q10 Pro).
Anyone also have this problem?
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I didn't have the same issue but Firefox is definitely doing something as my Q5 box slows down significantly when I used it before...i got rid of it and sticking with chrome for now. Not sure if it's your issue but worth a try.
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Installed everything again and it's stil working (fingers crossed). Strange that Firefox triggers a hard reset and wipes everything!
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I have the same problem.
After a reboot it gets stuck on the Himedia logo for a while and then boots on factory setup having the local memory wiped (ie hard reset i think its called?). I have had this happen for about 4-5 times in a year now with different firmware versions and it drives me up the wall.
This makes the device useless for me, especially combined with this (http://www.futeko.com/newforum/index.php?topic=2646.0) issue as well
I bought the device of this website nearly 2 years ago.
Current firmware version is 2.0.7.
Setup is 3 external USB drives + an internal drive in the bay (no network drives or NAS)
Installed apps (besides the default firmware apps) were the updated Kodi app and Spotify.
I also use the mount storage patch (http://www.futeko.com/newforum/index.php?topic=1421.0) as well as the remove control patch (http://www.futeko.com/newforum/index.php?topic=1259.msg9923#msg9923)
Because the hard reset happens randomly I couldn't replicate this issue yet.
Any help?
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I sujest you try another power supply.
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I also use the mount storage patch (http://www.futeko.com/newforum/index.php?topic=1421.0) as well as the remove control patch (http://www.futeko.com/newforum/index.php?topic=1259.msg9923#msg9923)
I never had this problem before but experienced this factory reset with the 2.0.7 firmware (I happened 4 times - really frustrating) . Don't think it's because of the patches because the last 2 resets I didn't use the patches.
I now use the custom firmware and It is still running! So maybe switch to the custom firmware?
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I sujest you try another power supply.
That would also be my suggestion. Depending on what sort of USB drives you have running (powered/unpowered, physical/flash), 3 external USB drives and an internal 3.5" HDD is a lot to run off the Q10 Pro PSU. Another solution would be to make sure the USB drives have their own power source (powered USB hub).
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I sujest you try another power supply.
That would also be my suggestion. Depending on what sort of USB drives you have running (powered/unpowered, physical/flash), 3 external USB drives and an internal 3.5" HDD is a lot to run off the Q10 Pro PSU. Another solution would be to make sure the USB drives have their own power source (powered USB hub).
Don't think that's the problem. I didn't use USB drives and I had 4 factory resets in 1 week. Now (with the custom firmware) it's running for 2 weeks without resets.
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I sujest you try another power supply.
That would also be my suggestion. Depending on what sort of USB drives you have running (powered/unpowered, physical/flash), 3 external USB drives and an internal 3.5" HDD is a lot to run off the Q10 Pro PSU. Another solution would be to make sure the USB drives have their own power source (powered USB hub).
Thanks for the replies. :)
Sorry, I forgot to mention that all 3 external drives (Western Digital 2TB) have their own power supply and are no 'portables', so they do not use the Q10 for power.
However, I am still wondering how a (faulty) power supply can result in a hard reset. PSU related or not, an error while booting the device should not 'simply' result in a hard reset.
Another power supply, does that mean a new cable to power the Q10 or am I missing something else?
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If the HDDs have their own power supply they will be OK. I meant that 3x unpowered USB HDDs would probably be overkill for the Q10 Pro. The solution if you are using unpowered HDDs is to insert a powered USB hub between Q10 Pro and the HDDs.
It's not obvious why your box is resetting. My advice would be to install FW 2.0.1 and update from there to latest firmware. 2.0.1 will re-partition and format the internal flash. So you'd need to install 2.0.1 > 2.0.3 > 2.0.4 > 2.0.7.
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My advice would be to install FW 2.0.1 and update from there to latest firmware. 2.0.1 will re-partition and format the internal flash. So you'd need to install 2.0.1 > 2.0.3 > 2.0.4 > 2.0.7.
Did not know that - that's maybe always smart to do if you want to completely wipe your box.
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If the HDDs have their own power supply they will be OK. I meant that 3x unpowered USB HDDs would probably be overkill for the Q10 Pro. The solution if you are using unpowered HDDs is to insert a powered USB hub between Q10 Pro and the HDDs.
It's not obvious why your box is resetting. My advice would be to install FW 2.0.1 and update from there to latest firmware. 2.0.1 will re-partition and format the internal flash. So you'd need to install 2.0.1 > 2.0.3 > 2.0.4 > 2.0.7.
Thanks! I will try that once I got some time on my hands.
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I am still wondering how a (faulty) power supply can result in a hard reset.
It's may not just be a issue with the 'brick', but with internal regulation and supply. A 'dirty' PS can cause problems.
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If the HDDs have their own power supply they will be OK. I meant that 3x unpowered USB HDDs would probably be overkill for the Q10 Pro. The solution if you are using unpowered HDDs is to insert a powered USB hub between Q10 Pro and the HDDs.
It's not obvious why your box is resetting. My advice would be to install FW 2.0.1 and update from there to latest firmware. 2.0.1 will re-partition and format the internal flash. So you'd need to install 2.0.1 > 2.0.3 > 2.0.4 > 2.0.7.
Thanks I have installed all 4 firmware in that order again. Just in case, I have only 2 of the 3 external drives connected now. We will see if it happens again. :)
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Hot connecting a powered USB drive to my Q10 while the box was on standby caused Android 7 to crash and go into the wobbly circle loading logo. Since neither USB nor Q10 power supplies are earthed I'm guessing there was a spike that was big enough to trigger it. I turned the box off and back on after which it did a factory reset. I was running 2.04 with Kodi 17.6. I did a reinstall just in case. Fortunately I had backups of my library.
The lesson is therefore only to connect or remove external devices when the box is turned off at the wall.
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Since these devices are DC operated, there shouldn't matter if the PS was grounded or not. If the box as actually in 'standby' that shouldn't of mattered. That depends on exactly what the Chinese call "standby". If it is in a state of full power on, with just the ouitput satge(s) off (no video ,or audio), that isn't "standby". AKA 'TiVo' power hog style. >:(
But, USB is flaky anyway.
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This has happened to me a couple of times recently. I got a new 4a PSU (Leicke) and it happened again today using that. It appears to happen as the main Android screen appears which is leading me to think that it might be Pcristi's utility "Mount Storage by UUID". This possibility popped up earlier in this thread. Does anyone else using this get the same problem? I'm reluctant to switch back to not using the UUID mount as it means reloading my library again from scratch.
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Thanks I have installed all 4 firmware in that order again. Just in case, I have only 2 of the 3 external drives connected now. We will see if it happens again. :)
Update! Almost 3 months later and the factory reset didn't occur anymore after reinstalling the firmware from 2.0.1 up. I have to admit I havent been using the Q10 as much anymore (1-2 times a week) though, but I'm satisfied so far. I haven't installed 2.0.8 yet.
This has happened to me a couple of times recently. I got a new 4a PSU (Leicke) and it happened again today using that. It appears to happen as the main Android screen appears which is leading me to think that it might be Pcristi's utility "Mount Storage by UUID". This possibility popped up earlier in this thread. Does anyone else using this get the same problem? I'm reluctant to switch back to not using the UUID mount as it means reloading my library again from scratch.
For me it happened during the Boot sequence when it shows the Himedia logo on tv. Every time the reset took place, that sequence took longer than usual.
I used to use "Mount Storage by UUID" as well when I experienced those resets. After reinstalling the firmware using futeko's instructions, I did not install that utility anymore because I had a similar feeling the problem is somehow related to mounted storage. It doesn't prove anything yet, but this may be an indication.
I'm also more careful when (dis)connecting the external drives.
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I have had a couple of resets since last posting but at present it seems to be stable. Switching from 1.06 to the beta version 1.07 of the mount script seems to be working better.
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Update! Almost 3 months later and the factory reset didn't occur anymore after reinstalling the firmware from 2.0.1 up. I have to admit I havent been using the Q10 as much anymore (1-2 times a week) though, but I'm satisfied so far. I haven't installed 2.0.8 yet.
Almost 9 months after the last facory reset, it unfortunately happened again yesterday. :( This time it happened a few seconds after a successful boot, it went straight to the 'Android firmware update logo' (that coloured circle) while showing 0000 on the front display. I was still on 2.0.8, so it was a nice opportunity to upgrade the firmware to 2.1.0 (USB + pinhole method).
Besides an updated Kodi to 17.6, I was not using any other app with the exception of pcristi's "Mount storage by UUID / Label" patch. My attached drives all have their own PSU.
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Having gone through the process of replacing psu and system upgrades I'm convinced it is P Cristi's patch that is the cause. Unfortunately with three attached usb drives plus an internal one it would be a pain to go without the patch. Its usefulness far outweighs the occasional nuisance of having to restore my library. I imagine because it is so sporadic that to try and track down the reason the patch does this would be difficult. I can go months without a problem then i might get two resets in as many days. I'm therefore resigned to it happening and I make sure i do a kodi backup regularly.
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I have the exact same setup. Maybe pcristi is able to look into it.
I'm also wondering if that patch is incorporated in his Custom Firmware.
Whats your method to do those Kodi backups?
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It's the backup utility supplied as part of the kodi repository. I have it set to backup user addons so it backs up and restores the uuid patch as well as my media library.
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@eccles, @Justinn
Scrips Mount storage by UUID doesn't do things witch can trigger factory reset, but if box start running out of space factory reset can be trigger.
If anyone think is from Mount storage by UUID scripts just stop to use it or are welcome to improve.
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Thanks for the info pcristi. If the mounts themselves cause space to be used up, could that indirectly cause the box to reset? If this is the case then doing an Android clean up every so often might stop it happening? Alternatively if the mount script is attempting to run while other initialisation processes have not finished might this also cause space to become temporarily unavailable?
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OK after nearly 2 years, had my first auto factory reset. As @pcristi mentioned , i was running nearly out of storage. I installed few apps (TV apps) in past few days and i think ti should have downloaded more stuffs and filled up the space.
ITs pain to setup things again. But I think the "FULL" storage could be the cause for Auto Factory Reset.
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I still get the odd reset now and again. I have Kodi backup and extended actor details but that's about it, no additional Android apps loaded. Kodi Backup saves a lot of time when it happens, I just have to remember to do a backup every so often.
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I still get the odd reset now and again. I have Kodi backup and extended actor details but that's about it, no additional Android apps loaded. Kodi Backup saves a lot of time when it happens, I just have to remember to do a backup every so often.
thats sad..
any plans to move to another media box ? If so which one ?
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I still get the odd reset now and again. I have Kodi backup and extended actor details but that's about it, no additional Android apps loaded. Kodi Backup saves a lot of time when it happens, I just have to remember to do a backup every so often.
thats sad..
any plans to move to another media box ? If so which one ?
I have a new Sony Android TV, works great with Kodi.
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I still get the odd reset now and again. I have Kodi backup and extended actor details but that's about it, no additional Android apps loaded. Kodi Backup saves a lot of time when it happens, I just have to remember to do a backup every so often.
thats sad..
any plans to move to another media box ? If so which one ?
No, it's a minor nuisance that I can live with. Otherwise I'm quite happy with the box.