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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: RonC on January 12, 2018, 03:50:41 AM

Title: I upgraded a Q10 Pro with a Q5 Pro upgrade file. Can I fix this?
Post by: RonC on January 12, 2018, 03:50:41 AM

Okay, granted, I'm an idiot. That, plus one should never attempt a system upgrade at around 2am local time. After upgrading with the Q5 Pro file, the device info screen now reports the model number as Q5 Pro, the Android version as 7.0, the kernel version as 3.18.24 and the build number as HMD-2.0.4 2017-07-07.142542. I've tried to upgrade the system with the correct Q10 Pro file (the one labeled HMD-2.0.4 2017-07-05.191425 which is the L to N version), with no success. The upgrade processes, but the device info screen stays the same. I've tried both the settings upgrade and the recovery mode upgrade with this file.

I've not tried to upgrade using the N to N file (the one labeled HMD-2.0.6 2017-10-25.164125) which, if I'm reading this correctly indicates a firmware rev. level of 2.0.6 and a more recent build date, nor have I tried to downgrade the firmware to the 5.1 1 version, so there are a number of things I could try, but my father always said that when you find yourself in a hole, stop digging.

Therefore, I'm looking for some advice on how I should proceed to try to get my Q10 Pro to recognize that it really is a Q10 Pro, and so that the time of day shows up on the system display screen, among other things.

Title: Re: I upgraded a Q10 Pro with a Q5 Pro upgrade file. Can I fix this?
Post by: futeko.com on January 12, 2018, 08:38:35 AM

Disregarding that you've installed Q5 Pro firmware, if you have Android 7 firmware 2.0.4 installed then the correct firmware to install is an Android 7 to Android 7 firmware.

2.0.6 can be installed directly over 2.0.4 so first thing I'd try is Q10 Pro 2.0.6. As here: http://www.futeko.com/newforum/index.php?topic=2526.0

Title: Re: I upgraded a Q10 Pro with a Q5 Pro upgrade file. Can I fix this?
Post by: pcristi on January 12, 2018, 12:46:52 PM

@RonC
If you are on Android 7 and box is report as Q5 downgrade to Q10Pro FW v2.0.3 this will fix wrong device information.
http://www.futeko.com/newforum/index.php?topic=1865.0

After successful done install correct wanted FW version for Q10Pro.

Title: Re: I upgraded a Q10 Pro with a Q5 Pro upgrade file. Can I fix this?
Post by: RonC on January 13, 2018, 12:30:07 AM

@futeko.com

Thanks for the quick reply. While upgrading to 2.0.6 did upgrade successfully, it didn't change the model number, nor did it change the content of the system unit display. However...

@pcristi

Thank you! Downgrading to 2.0.3 restored the model number and the system unit display to its previous state, and then doing the two step upgrade (2.0.3 -> 2.0.4 -> 2.0.6) seems to have worked a charm! Bought you a couple of coffees.

Title: Re: I upgraded a Q10 Pro with a Q5 Pro upgrade file. Can I fix this?
Post by: pcristi on January 15, 2018, 10:00:04 AM

Quote from: RonC on January 13, 2018, 12:30:07 AM

@pcristi

Thank you! Downgrading to 2.0.3 restored the model number and the system unit display to its previous state, and then doing the two step upgrade (2.0.3 -> 2.0.4 -> 2.0.6) seems to have worked a charm! Bought you a couple of coffees.

Thanks RonC for coffees cups.