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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: martinoo on January 10, 2018, 04:01:55 PM

Title: Q5Pro cuts films 4K UHD HDR
Post by: martinoo on January 10, 2018, 04:01:55 PM

Hi
I have Android 7.1 and new firmware 2.0.6
When I watch films 4K UHD HDR with HDD disk films often cuts. The sound often cuts too- it is normal?
Where can the problem be?

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: tmihai20 on January 10, 2018, 07:03:57 PM

Is it from a MKV file or from an ISO? Maybe it is from a folder containing an ISO structure. Are you using the HiMediaPlayer/Wrapper or Kodi internal player? Are you using official firmware?

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: hanspampel on January 10, 2018, 07:56:18 PM

Android 7.1? You have a different version of android and v2.0.6 like me? ;)

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: martinoo on January 10, 2018, 08:44:04 PM

Most films I have .mkv but .iso also cuts.
Use Media Center and HDD connect with HiMedia - no WiFi 

Files size about 45-60 Gb and non stop problem  :( - forma HEVC, Resolution 3840x2160 23,97fps

I thought to change on Android 5 but it probably will not solve problems.


@hanspampel:
Sorry
Android version 7.0 no 7.1 firmware 2.0.6

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: Phil181 on January 13, 2018, 03:39:43 AM

Have you tried a better quality HDMI cables?  It is a common issue with UHD and cheap cables. 
Is the output from your Q5Pro going to an AVR first or directly to the TV?
Have you updated firmware on AVR and TV?  I have seen in other forums where this can also help UHD video issues.

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: martinoo on January 17, 2018, 10:41:08 PM

I was thinking about what you wrote about the cable.
I have Wireworld island 7
http://demo-uhd3d.com/fiche.php?cat=uhd&id=73
between 30 - 42 s slow motion, delicate cuts

My hi media is connect with AVR Onkyo 646 6

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: Phil181 on January 18, 2018, 10:09:07 AM

Ok, so you have two HDMI cables in use and one or both may be causing your video issues. 
Try replacing/swapping them and see if this makes any difference?  The Onkyo should be passing through the video signal ok to the TV.

Title: Re: Q5Pro cuts films 4K UHD HDR
Post by: martinoo on January 18, 2018, 11:33:04 AM

Next cable ConnectionLab is the same  :'(