futeko.com FORUM

Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: snap on October 28, 2017, 10:54:59 AM

Title: no acces to playstore
Post by: snap on October 28, 2017, 10:54:59 AM
Hi, when I want to use playstore on The Q 10 pro I receive every time " Authentication is required. You need to sign in into Google account. Retry "
That is possible because I change recently my pasword. But where I can sign in on my Google account on the Q 10 pro ?
On my samsung I can do with no problem but not on my Q 10 pro. Somebody can explain me please ?
Title: Re: no acces to playstore
Post by: maelor on October 28, 2017, 12:05:09 PM
Quote from: snap on October 28, 2017, 10:54:59 AM
...  I change recently my pasword. But where I can sign in on my Google account on the Q 10 pro ?

I posted the same problem back in August: http://www.futeko.com/newforum/index.php?topic=2207.0

The HiMedia firmware does not allow you to change your Google password  >:(

You could try this possible solution first:

http://www.futeko.com/newforum/index.php?topic=1934.msg16234#msg16234

But I decided  to rebuild my Q10 with the latest firmware. Then, when you run a Google app for the first time, you will be asked to enter your password. 

If you do want to rebuild, don't do it yet because Futeko has just announced that:

***There will be a new Q5/Q10 Pro firmware next week (30/10 - 3/11) ***

so it would be more sensible to wait until then?

Title: Re: no acces to playstore
Post by: looun on October 28, 2017, 04:07:47 PM
Quote from: snap on October 28, 2017, 10:54:59 AM
Hi, when I want to use playstore on The Q 10 pro I receive every time " Authentication is required. You need to sign in into Google account. Retry "
That is possible because I change recently my pasword. But where I can sign in on my Google account on the Q 10 pro ?
On my samsung I can do with no problem but not on my Q 10 pro. Somebody can explain me please ?

remove google from account and open playstore.
Title: Re: no acces to playstore
Post by: snap on October 28, 2017, 06:49:22 PM
Ok thanks, i better wait for the new firmware then.
Title: Re: no acces to playstore
Post by: futeko.com on October 30, 2017, 12:57:16 PM
Settings - More - Accounts.
Title: Re: no acces to playstore
Post by: snap on November 01, 2017, 04:10:18 PM
After updated to firmware 2.0.6 same problem. I upgrade from settings not to lose all user installed apps and settings. Is that the problem.
All the rest work fine
Title: Re: no acces to playstore
Post by: haovh_85 on November 02, 2017, 08:28:16 AM
when i removed google account I also could not add google account again.
Title: Re: no acces to playstore
Post by: snap on November 10, 2017, 06:38:48 AM
Is there no sollution for this problem, nobody can help ?  What can I do ?
Title: Re: no acces to playstore
Post by: stl on November 10, 2017, 06:52:09 AM
Quote from: snap on November 10, 2017, 06:38:48 AM
Is there no sollution for this problem, nobody can help ?  What can I do ?

Did you already removed the account and open the playstore? Did it ask you to login?
Ultimately you may have to reinstall the firmware using the restore button method, make a backup first.
Title: Re: no acces to playstore
Post by: snap on November 11, 2017, 07:39:46 AM
Yes I already removed the account, but nothing happens. I upgrade firmware 2.0.6 but from settings, not to lose all user installed apps and settings.
Can I reinstall this firmware again with the restore button method without no problem ? A backup I already make.
Title: Re: no acces to playstore
Post by: stl on November 11, 2017, 07:52:54 AM
Quote from: snap on November 11, 2017, 07:39:46 AM
Can I reinstall this firmware again with the restore button method without no problem ? A backup I already make.

Yes
Title: Re: no acces to playstore
Post by: snap on November 11, 2017, 08:28:52 AM
Ok thanks , going to try this then. I hope the problem with playstore will be resolved
Title: Re: no acces to playstore
Post by: snap on November 11, 2017, 12:42:19 PM
Thanks stl, now playstore works again