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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: amasingh on October 16, 2017, 11:14:51 PM

Title: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: amasingh on October 16, 2017, 11:14:51 PM
Hi all.

I usally play my mkv files from my NAS.
Both, the Q10 Pro and the NAS are wired on a GBIT Switch.

All my Videos work fine with the wrapper player. No stuttering. I only have Problems with larger Files >50GB (120 mins). It seems the ethernet card of my Q10 Pro is too slow for that!?
The film is running 30-60 seconds and starts lagging than...
Is there some limitation? On my PC I can stream everything well with VLC from the same NAS. So The NAS Or the switch are not the problem.
(Synology DS1515)

I use NFS shares for best performance.

I dont want to build any HDD into the Q10Pro and also would not like to transfer every film to a USB Stick before watching it :\

I think 50GB would be easy to read in 120 minutes? :\
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: looun on October 16, 2017, 11:23:13 PM
try SMB/samba
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: Mount81 on October 17, 2017, 09:20:24 AM
Can you measure a concrete and enduring download LAN speed from your NAS somehow on the Q10 Pro?! It would clearer to see, what's the root of the problem...
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: tmihai20 on October 17, 2017, 10:35:15 AM
How are you connecting to your NAS? I got very good download/upload speeds on my Q10 Pro, your switch may be to blame.
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: amasingh on October 17, 2017, 11:07:44 AM
Thanks for your replies :)
I will try it with smb also this evening!

The switch is a new 16 port TP Link Gbit switch
 Both, the Q10 pro and also the NAS are directly connected to the switch by Gbit LAN cables.

Is there any app which I could use to measure the download speed from NAS to Q10 Pro? Any download App?
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: tmihai20 on October 18, 2017, 06:23:59 AM
Yes, download Speedtest app by OOKLA https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest. It can really stress out your Q10 Pro, it is an Internet speed test.
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: amasingh on October 18, 2017, 09:57:24 AM
But I know, my Internet connection will not be fast enough ;) I need to test the download speed between q10pro and the nas.
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: Phil181 on October 18, 2017, 12:35:39 PM
Thanks for your replies :)
I will try it with smb also this evening!

The switch is a new 16 port TP Link Gbit switch
 Both, the Q10 pro and also the NAS are directly connected to the switch by Gbit LAN cables.

Is there any app which I could use to measure the download speed from NAS to Q10 Pro? Any download App?
LAN Speed Test works well:
http://www.totusoft.com/
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: oxanna on October 19, 2017, 12:03:51 AM
Hi all.

I usally play my mkv files from my NAS.
Both, the Q10 Pro and the NAS are wired on a GBIT Switch.

All my Videos work fine with the wrapper player. No stuttering. I only have Problems with larger Files >50GB (120 mins). It seems the ethernet card of my Q10 Pro is too slow for that!?
The film is running 30-60 seconds and starts lagging than...
Is there some limitation? On my PC I can stream everything well with VLC from the same NAS. So The NAS Or the switch are not the problem.
(Synology DS1515)

I use NFS shares for best performance.

I dont want to build any HDD into the Q10Pro and also would not like to transfer every film to a USB Stick before watching it :\

I think 50GB would be easy to read in 120 minutes? :\
to watch movie of 50 Gb or 4k HDR  with pc or NAS is not best performance. please read my equipment (here down)  and look the best way to watch movie without problems and buffering.
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: looun on October 19, 2017, 01:46:50 PM
Is there any app which I could use to measure the download speed from NAS to Q10 Pro? Any download App?

iperf (https://play.google.com/store/apps/details?id=com.magicandroidapps.iperf) , you must install also on NAS.
Title: Re: Buffering Problems with large .mkv files (>50GB / 120 minutes), HDR, 4K
Post by: Mount81 on October 19, 2017, 03:18:31 PM
Hi all.

I usally play my mkv files from my NAS.
Both, the Q10 Pro and the NAS are wired on a GBIT Switch.

All my Videos work fine with the wrapper player. No stuttering. I only have Problems with larger Files >50GB (120 mins). It seems the ethernet card of my Q10 Pro is too slow for that!?
The film is running 30-60 seconds and starts lagging than...
Is there some limitation? On my PC I can stream everything well with VLC from the same NAS. So The NAS Or the switch are not the problem.
(Synology DS1515)

I use NFS shares for best performance.

I dont want to build any HDD into the Q10Pro and also would not like to transfer every film to a USB Stick before watching it :\

I think 50GB would be easy to read in 120 minutes? :\
to watch movie of 50 Gb or 4k HDR  with pc or NAS is not best performance. please read my equipment (here down)  and look the best way to watch movie without problems and buffering.

Even a stable 100Mbit LAN speed could be enough for a high-bitrate 4K HDR video, streamed from a NAS or PC, but yea, let's say make it to max 140Mbps, for play it "safety". So, if a Gbit router/NAS/LAN/Cable has no flaws and configured correctly it shouldn't be any problem at all.   Either is the problem network related or the Q10 Pro's LAN speed have some serious fallback with this firmware...
And sorry, but I don't see any kind of signs in your "equipment" that could matter or be helpful in this case...

To the OP: Be sure to check the UTP cables as well. Only use Cat 5e or Cat 6 cables and try to swap the one you're connecting the Q10 Pro with.