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Product Support => HiMedia Q5/Q10 4K3D => Topic started by: xbox3sixty on August 16, 2015, 12:29:03 AM

Title: Video And Audio stutter problem
Post by: xbox3sixty on August 16, 2015, 12:29:03 AM: still having issues when watching movies....tried different settings but still same problem.
Video playback not smooth and audio stutters every couple of minutes.
Title: Re: Video And Audio stutter problem
Post by: farlucco on August 16, 2015, 02:25:58 PM: we know already.....unfortunely :(
it happens random..... tried to stop the stutter movies ,exit kodi... and restart.... or turn off/on the q5/q10....
it happens random and not always....just sometimes....but very annoying....
the q5 engineers are working for fix....
Title: Re: Video And Audio stutter problem
Post by: marcelg on August 18, 2015, 06:29:07 PM: I have only video stuttering in most if not all my hd movies mkv(nearly all are of this kind), not tested in 4k.
Title: Re: Video And Audio stutter problem
Post by: futeko.com on August 19, 2015, 10:02:19 AM: Quote from: marcelg on August 18, 2015, 06:29:07 PM
I have only video stuttering in most if not all my hd movies mkv(nearly all are of this kind), not tested in 4k.

What kind of video stuttering? There shouldn't be any major video stutter problems with Q5/Q10/M3.

If the files are 23.976 / 24p then I'd suggest turning on 24p in Settings - Playback.

Also, make sure the refresh rate (50Hz / 60Hz) is set manually to what is best for the file and your TV.
Title: Re: Video And Audio stutter problem
Post by: ppoulos on August 20, 2015, 12:16:43 AM: Quote from: futeko.com on August 19, 2015, 10:02:19 AM
What kind of video stuttering? There shouldn't be any major video stutter problems with Q5/Q10/M3.

Yes, there is NO kind of major video stutter problems with the Q5. The problem is really subtle and very random. There is both video and audio stuttering, but without pattern. It can occur very rarely, then at other times occurs with visible frequency. And it is not related to any video settings that I can reproduce. Even with my Q5 set appropriately to 1080p 60 Hz with 23.976 output the stuttering recurs. Sometimes restarting the Q5 temporarily corrects the problem. It is quite annoying since it is so unpredictable.
Title: Re: Video And Audio stutter problem
Post by: marcelg on August 22, 2015, 03:03:34 PM: Quote from: futeko.com on August 19, 2015, 10:02:19 AM
Quote from: marcelg on August 18, 2015, 06:29:07 PM
I have only video stuttering in most if not all my hd movies mkv(nearly all are of this kind), not tested in 4k.

What kind of video stuttering? There shouldn't be any major video stutter problems with Q5/Q10/M3.

If the files are 23.976 / 24p then I'd suggest turning on 24p in Settings - Playback.

Also, make sure the refresh rate (50Hz / 60Hz) is set manually to what is best for the file and your TV.

Hi, thanks for your reply my TV and the q10 has 24p activated as soon i got it, is in playback in 1080p 50hz 24p activated.
Thanks and good luck