futeko.com FORUM

Old Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: CowBoyHenk on July 16, 2017, 10:19:28 AM

Title: Hard Drive Q10 Pro
Post by: CowBoyHenk on July 16, 2017, 10:19:28 AM: I have downloaded the latest firmware on my Q10 Pro and I have formatted my drive into NTFS. After boot de Q10 does not see my drive. wtf
Title: Re: Hard Drive Q10 Pro
Post by: Nice Monkey on July 16, 2017, 12:27:40 PM: Quote from: CowBoyHenk on July 16, 2017, 10:19:28 AM
I have downloaded the latest firmware on my Q10 Pro and I have formatted my drive into NTFS. After boot de Q10 does not see my drive. wtf
http://www.futeko.com/newforum/index.php?topic=576.0
If there are still questions then I am happy to assist.
Title: Re: Hard Drive Q10 Pro
Post by: CowBoyHenk on July 22, 2017, 06:26:06 AM: Thx for the reply, but I still don't see my hard drive on the Q10Pro

I formatted the drive using Tuxera disc manager so I can handle files that are standing on my Mac pc.
Title: Re: Hard Drive Q10 Pro
Post by: stl on July 22, 2017, 08:10:05 AM: Quote from: CowBoyHenk on July 22, 2017, 06:26:06 AM
Thx for the reply, but I still don't see my hard drive on the Q10Pro

I formatted the drive using Tuxera disc manager so I can handle files that are standing on my Mac pc.

Hi,
What is the size of the hard drive? How are you connecting it to your Mac? Do you have access to a windows pc?
Title: Re: Hard Drive Q10 Pro
Post by: Nice Monkey on July 22, 2017, 12:19:15 PM: Quote from: CowBoyHenk on July 22, 2017, 06:26:06 AM
Thx for the reply, but I still don't see my hard drive on the Q10Pro

I formatted the drive using Tuxera disc manager so I can handle files that are standing on my Mac pc.
Can only help further if you follow instructions. ;)
Title: Re: Hard Drive Q10 Pro
Post by: CowBoyHenk on July 23, 2017, 07:56:49 AM: Hello. I am using a USB cable to transfer files. When the cable is connected my Mac see's the drive. After disconnecting the Q10 also see's the drive. But after reboot of the Q10 the drive is gone. I don't have a window pc
Title: Re: Hard Drive Q10 Pro
Post by: stl on July 25, 2017, 12:11:34 AM: You always had this problem or only happened after the firmware upgrade?
How did you upgrade the firmware (which method)?
Is the hard drive larger than 2TB?
Title: Re: Hard Drive Q10 Pro
Post by: CowBoyHenk on July 25, 2017, 06:11:18 AM: Hello

I have this problem with firmware 2.0.4 and not before. I used a USB stick too upgrade the firmware. My harddisc is 2 TB
Title: Re: Hard Drive Q10 Pro
Post by: stl on July 25, 2017, 06:57:00 AM: I would recommend that you reinstall 2.04 using the restore button method, you'll lose all your data and settings so backup if you need to. If it doesn't work go back to 2.03 (I STRONGLY recommend the custom firmware version) and report here the model of your hard drive, probably it's a software bug.