futeko.com FORUM

Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: miskaste on July 11, 2017, 08:25:46 PM

Title: Resolution not saved
Post by: miskaste on July 11, 2017, 08:25:46 PM
I'm wondering if someone else also have problems with display resolution keeping to change? Every time when I set it to 2160P 60Hz and turn off box then next time it's switched to 1080i 60Hz. Why?

Why it's not staying as I want?
Otherwise Android 7 2.0.4 firmware is great improvement. I was able to first time play UHD BD disk(Patriots Day). Will try other UHD disks.
Title: Re: Resolution not saved
Post by: futeko.com on July 12, 2017, 09:55:50 AM
This was a problem in previous firmwares but I don't see it in this one.

Is HDMI auto adaptation turned off in Settings - More - Display?
Title: Re: Resolution not saved
Post by: sbako90 on July 12, 2017, 12:29:10 PM
Quote from: futeko.com on July 12, 2017, 09:55:50 AM
This was a problem in previous firmwares but I don't see it in this one.

Is HDMI auto adaptation turned off in Settings - More - Display?
I have android 5.1.1 / 1.1.0 , If I update to android  7 / 2.0.4 I solve the problem?
Thanks
Title: Re: Resolution not saved
Post by: miskaste on July 12, 2017, 01:18:21 PM
Yes, it's turned off. What this setting do?
Title: Re: Resolution not saved
Post by: futeko.com on July 12, 2017, 02:35:43 PM
Quote from: miskaste on July 12, 2017, 01:18:21 PM
Yes, it's turned off. What this setting do?

It attempts to find the best (highest) resolution for your HDMI hardware. It's best to have it turned off and select custom resolution.

Yours is the only report so far of this problem on 2.0.4 firmware. It might happen if when Q10 Pro boots it detects that your TV isn't capable of resolution/color space mode. I would be looking at the cables and anything between Q10 Pro and TV (AVR, switches etc).

Try connecting Q10 Pro direct to TV using supplied cable, do you still get problem?

Title: Re: Resolution not saved
Post by: Mount81 on July 12, 2017, 03:59:19 PM
Quote from: futeko.com on July 12, 2017, 02:35:43 PM
Quote from: miskaste on July 12, 2017, 01:18:21 PM
Yes, it's turned off. What this setting do?

It attempts to find the best (highest) resolution for your HDMI hardware. It's best to have it turned off and select custom resolution.

Yours is the only report so far of this problem on 2.0.4 firmware. It might happen if when Q10 Pro boots it detects that your TV isn't capable of resolution/color space mode. I would be looking at the cables and anything between Q10 Pro and TV (AVR, switches etc).

Try connecting Q10 Pro direct to TV using supplied cable, do you still get problem?

On another Forum an user have also reported this "switchback" bug with 2.0.4 fw. As it seamed to be fixed, and some other users reported as OK and no occurring  of the resolution reset -since they've installed 2.0.4-, but it seams it still happening in some circumstances... He has checked his full chain, AVR, TV, but no sign of malfunction or improper settings...


Edit: And could you please ask HiMedia for the possibly cause (or causes) of this issue? So we at least could have a clue that what would be the root of the problem, and -maybe- could try to figure out some solutions by our selfes. THY!
Title: Re: Resolution not saved
Post by: mack13 on September 08, 2017, 08:11:55 AM
... I have the same problem since upgrading to  2.0.4 firmware  :(
- HDMI auto adaptation turned off
- Provided cable
- 4K TV
- ...
Title: Re: Resolution not saved
Post by: miskaste on September 08, 2017, 02:15:23 PM
Yes, it's happening time to time.  I have HDMI auto adaptation turned off.
Never tested direct connection to TV.