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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Pepetops on May 27, 2017, 01:17:05 PM

Title: Amazon prime video, any solution?
Post by: Pepetops on May 27, 2017, 01:17:05 PM
Hi, I am very disappointed when trying to install Amazon Prime Video App, I saw that the app crashed and I read here that's is Amazon's problem...
OK, I try to find a solution and check miracast connection with the app I have installed on my Q10pro and I see is impossible to connect anything. I have more that 4 smartphones and other devices like tablet and no one can't connect with Q10pro miracast...
Well, there are anybody who has a solution about how to see this videos on my TV? Thanks
Title: Re: Amazon prime video, any solution?
Post by: LeoeL on May 27, 2017, 03:55:45 PM
I'm waiting since the day I bought this device.
3 firmware have been released but still I remain unlistened from HiMedia.
That's a shame!!!
Title: Re: Amazon prime video, any solution?
Post by: kaosnews on May 27, 2017, 09:09:12 PM
Strange, it works fine on 1.1.0
Title: Re: Amazon prime video, any solution?
Post by: schmosef on July 04, 2017, 08:17:32 AM
Quote from: kaosnews on May 27, 2017, 09:09:12 PM
Strange, it works fine on 1.1.0
Thank you, I just got my Q10 Pro and immediately updated to the Android 7.0 firmware thinking it would be better supported. Netflix seemed to work well but Amazon Prime Video would crash, as described above.

After reading your comment, I downgraded back to Android 5.1 and the Amazon Prime Video app is indeed working. 1.1.0 Includes a version of Netflix but it won't update via the Play store.

I'm now going to try the Custom 1.1.0 firmware to see if it improves Netflix compatibility.
Title: Re: Amazon prime video, any solution?
Post by: pcristi on July 04, 2017, 09:33:23 AM
The most recent version of the Netflix app for Android is not compatible with all Android devices running Android 5.0 (Lollipop)
 Source Netflix Help Center (https://help.netflix.com/en/node/57688)

Quote from: schmosef on July 04, 2017, 08:17:32 AM

I'm now going to try the Custom 1.1.0 firmware to see if it improves Netflix compatibility.
Title: Re: Amazon prime video, any solution?
Post by: schmosef on July 04, 2017, 10:08:42 AM
Well...

After installing the 1.1.0 Custom firmware, the Google Play Store updated the pre-installed version of Netflix. It must be a recent version of the app because it offered to let me pre-download shows.

Thanks for the info and link. If my installed Netflix app stops working, I'll sideload this version of the Netflix app.

I really hope HiMedia fixes the issue with the Amazon Prime Video app in Android 7 soon because I want to use the integrated storage feature.

edit: I checked the version of the Netflix app installed on my Q10 Pro. It's 5.2.0 build 19086, which is the same version that's installed on my Samsung Note 4 running Android 6.0.1.
Title: Re: Amazon prime video, any solution?
Post by: schmosef on July 04, 2017, 04:44:27 PM
Quote from: pcristi on July 04, 2017, 09:33:23 AM
The most recent version of the Netflix app for Android is not compatible with all Android devices running Android 5.0 (Lollipop)
 Source Netflix Help Center (https://help.netflix.com/en/node/57688)

Quote from: schmosef on July 04, 2017, 08:17:32 AM

I'm now going to try the Custom 1.1.0 firmware to see if it improves Netflix compatibility.

Hey @pcristi, I'm new here but if I understand the custom firmware page correctly, you are the one who creates these custom sets.

If that's correct then I owe you a big thank you!

If not for the custom firmware, I would have returned my Q10 Pro and bought something else.