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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: klaas503 on March 12, 2017, 12:16:01 PM

Title: Himedia Q10 Pro Resolution Output Problem [FIXED]
Post by: klaas503 on March 12, 2017, 12:16:01 PM

Hi folks,

I have the Himedia Q10 Pro connected to my LG 27MU67 which supports the 3840x2160 resolution @ 60 Hz.
I used the HDMI cable included in the box, but I cannot choose more than 30Hz in the HImedia q10 menu at 3840x2160.
If I choose a higher frequency the screen goes blank and it goes back to 30Hz.

Does anybody know what is the problem here?  The LG also has a display port with the same technical rating, but I
don't know if that is a better port to try? (havent got a DP cable)

My box is running on the most recent firmaware HMD-2.0.1 2017-01-10-164949 
Android 7.0

Thank you for any information.

Ton.

Title: Re: Himedia Q10 Pro Resolution Output Problem
Post by: gesu on March 13, 2017, 09:34:18 AM

Q10 Pro cable HDMI 1.4 standard. Must HDMI 2.0 cable.

Title: Re: Himedia Q10 Pro Resolution Output Problem
Post by: Deadrick on March 13, 2017, 01:19:57 PM

Was the ibclude hdmi cable 1.4version? Hehe time to buy myself a new hdmi 2.0 cable!!

Title: Re: Himedia Q10 Pro Resolution Output Problem
Post by: futeko.com on March 14, 2017, 10:44:42 AM

The included cable is HDMI 2.0 and can cope with 4K 60Hz.

Title: Re: Himedia Q10 Pro Resolution Output Problem
Post by: klaas503 on March 15, 2017, 11:23:41 AM

Hi,

Thank you all for the replies. I have found my problem!  It had to do with my Lg monitor.
In settings I had to choose "HDMI Ultra HD Deep Color" ON.  Once I did that I got the 60Hz option @ 3840x2160P.

Hope this helps for more people!

Ton