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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: retatanka on January 24, 2017, 06:38:30 PM

Title: problems with wifi 5 ghz and q10
Post by: retatanka on January 24, 2017, 06:38:30 PM

hallo guys.
i have bought the q10 from amazon ( european type).
i have open the wifi....and surprise....there is only the 2.4 ghz!
the q10 don't find the 5 ghz.
smartphones, tablets, even the smart tv have the 5 ghz.
the q10 no.
is it broken?
what can i do?
thks

Title: Re: problems with wifi 5 ghz and q10
Post by: JayceOoi on January 25, 2017, 02:49:29 AM

Q10 not Q10 Pro, right?

Title: Re: problems with wifi 5 ghz and q10
Post by: retatanka on January 25, 2017, 04:58:31 AM

sorry, q10PRO
https://www.amazon.it/gp/product/B01H0HJNE4/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

Title: Re: problems with wifi 5 ghz and q10
Post by: JayceOoi on January 25, 2017, 06:31:02 AM

Check with your seller in this case. Q10 Pro supports 5GHz. Q10 only 2.4GHz.

Title: Re: problems with wifi 5 ghz and q10
Post by: pcristi on January 25, 2017, 01:25:33 PM

http://www.futeko.com/newforum/index.php?topic=1108.msg8540#msg8540

Quote from: retatanka on January 24, 2017, 06:38:30 PM

hallo guys.
i have bought the q10 from amazon ( european type).
i have open the wifi....and surprise....there is only the 2.4 ghz!
the q10 don't find the 5 ghz.
smartphones, tablets, even the smart tv have the 5 ghz.
the q10 no.
is it broken?
what can i do?
thks

Title: Re: problems with wifi 5 ghz and q10
Post by: retatanka on January 25, 2017, 02:04:06 PM

thks guys.
the q10 pro must have both 2.4 than 5 ghz without fixing nothing.
for me the article is broken so i decided to resend to amazon.
bye

Title: Re: problems with wifi 5 ghz and q10
Post by: pcristi on January 25, 2017, 02:06:36 PM

This is solution for you.

Quote from: SLK350 on August 07, 2016, 12:28:35 AM

Fixed it by lowering channel to 64.

Quote from: retatanka on January 25, 2017, 02:04:06 PM

thks guys.
the q10 pro must have both 2.4 than 5 ghz without fixing nothing.
for me the article is broken so i decided to resend to amazon.
bye

Title: Re: problems with wifi 5 ghz and q10
Post by: JayceOoi on January 25, 2017, 03:47:52 PM

Hmm... Mine is working on CH 149.  Work out of the box. :)

Title: Re: problems with wifi 5 ghz and q10
Post by: drabisan on January 25, 2017, 04:40:23 PM

What channel are you using in 5GHz?
Android 5, for example, could not use all DFS channels. There's may be limits in the chipset Himedia choose for Q10Pro.
Try setting 36 to 48. Those are the basic ones and if a client doesn't see it, that's a hw problem with the client. Second best 149-161.

Title: Re: problems with wifi 5 ghz and q10
Post by: futeko.com on January 26, 2017, 11:12:17 AM

I think the connection problems are probably localised and the solution will be to change to a different channel.

What channel that is will depend on your router and the other wifi networks in your locality.