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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: k-mad on November 27, 2016, 04:57:13 AM

Title: Pretty disappointing experience so far.
Post by: k-mad on November 27, 2016, 04:57:13 AM
Hi guys,

I've just upgraded from an ACRYAN PLAYON HD2 and I have to say I am very underwhelmed by the experience so far.  I bought the PLAYON back in 2011 for $260 with a 2TB drive included.

a) the fact that I couldn't insert a 4TB drive and format it inside the Q10 is a major oversight.  Only owning a mac and no enclosures I ended up having to format it in my old PLAYON HD2.

b) file navigation is clunky and not intuitive at all.  Where the heck do I find my usb drive from within Kodi to add new media?

c) the IMDB scraper made a complete mess of my library.. my folders are named like this 'FILM TITLE - DIRECTOR (YEAR, COUNTRY)' with matching .mkv/.avi files in each and artwork with the same name.  Do I have to go and rename every folder and file just to get it to work? surely a script can be written that uses google as a search engine with 'folder name + IMDB' to find the correct movies?

d) I tried YAMJB back in 2011 and found it so time consuming to get anything set-up that slightly resembled people's youtube product reviews and I gave up.   I  expected a lot to have improved in 5 years but it seems to still be a major issue.  I just want to plug my media in and let the player do the work.

Yes, this is a grumble.



Title: Re: Pretty disappointing experience so far.
Post by: nick81 on November 27, 2016, 05:12:42 AM
This has nothing to do with Q10 itself. It's just your first time dealing with an Android media player. It takes a bit getting used to it but unfortunately there aren't any good alternatives other than Android, aside from building a good HTPC.
Title: Re: Pretty disappointing experience so far.
Post by: Mount81 on November 27, 2016, 06:49:01 AM
The incorrect library handling is the matter of KODI and the scrappers (so it would be the same on every device running KODI), unfortunately it's not very felxible and intuitive and too sensitive to its own rules. :-\ But once you learned and named everything right, you'll be fine with it, here: http://kodi.wiki/view/Naming_video_files (http://kodi.wiki/view/Naming_video_files)
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on November 27, 2016, 06:52:02 AM
Quote
But once you learned and named everything right, you'll be fine with it, here: http://kodi.wiki/view/Naming_video_files

Thanks, I get that for new files as I get them, that's an easy change but it doesn't help for the 2TB of files and folders that are perfectly named in my own format.  There is no way to my knowledge of batch processing them either.
Title: Re: Pretty disappointing experience so far.
Post by: Phil181 on November 27, 2016, 07:05:22 AM
Yes, your grumbles relate to both the operating system and to Kodi, not the Q10 Pro.
*  Recommend that 1st you read the FAQ on this forum (I found it very helpful setting up my own Q10 Pro).
*  Kodi is different from what you are used to.  I also found it different from the WDTV that I used for years (and had to change my own directory structures, especially for TV folders).  It is well worth your while coming to terms as Kodi is multi-platform :   http://kodi.wiki/view/First_time_user
Once you get used to Android and Kodi, you won't want to go back to old hardware ;D 
Title: Re: Pretty disappointing experience so far.
Post by: nick81 on November 27, 2016, 07:24:03 AM
Yes, your grumbles relate to both the operating system and to Kodi, not the Q10 Pro.
*  Recommend that 1st you read the FAQ on this forum (I found it very helpful setting up my own Q10 Pro).
*  Kodi is different from what you are used to.  I also found it different from the WDTV that I used for years (and had to change my own directory structures, especially for TV folders).  It is well worth your while coming to terms as Kodi is multi-platform :   http://kodi.wiki/view/First_time_user
Once you get used to Android and Kodi, you won't want to go back to old hardware ;D


I would pay a fortune to WD to build a new media player... I really miss their media players...
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on November 27, 2016, 10:29:10 AM
I'm using tinymediamanager to manually point to the right imdb links.  Should only take about 2 weeks.
Title: Re: Pretty disappointing experience so far.
Post by: Karl on November 27, 2016, 11:37:30 AM
I agree kodi is very inflexible with naming but once set up it works well.  More flexibilty in acceptable naming formats would be a big improvement.  As stated this is not a HiMedia issue.

The latest android and 2.0.0 has brought a very noticeable improvement in picture quality, not sure how this has been achieved but on my OLED TV the picture now pops with detail and colour without being overblown. A bigger improvement than I detected going from the old Q5 to the Q5 Pro.
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on December 13, 2016, 12:11:11 AM
Update: So I finally got Kodi working with all my media scanned in.  Looks great and it's lovely having all the artwork in place.

* It refuses to show recently added files in the library even after rescan

* STUTTERING... really really bad on so many films at 23.976.  This is def a Kodi bug as when I play the same files with media centre there is no stuttering.

Title: Re: Pretty disappointing experience so far.
Post by: futeko.com on December 13, 2016, 09:10:24 AM
Update: So I finally got Kodi working with all my media scanned in.  Looks great and it's lovely having all the artwork in place.

* It refuses to show recently added files in the library even after rescan

* STUTTERING... really really bad on so many films at 23.976.  This is def a Kodi bug as when I play the same files with media centre there is no stuttering.

There are two ways to fix stuttering at 23.976 in Kodi:

1. Install Kodi auto-switch addon. This will allow you to use Kodi's internal player (DVDplayer) with full auto-switching. See here: http://www.futeko.com/newforum/index.php?topic=1015.0

2. Use Kodi+wrapper. This is the recommended option because performance and picture quality are best when using HiMediaplayer (the player uses by wrapper). From box main menu go to May Apps - Wrapper and select 'Use wrapper player'. For this to work properly you need to set main box/Android settings correctly. From box main menu go Settings - Playback and enable 24Hz mode.

I'm not sure why rescan isn't working in Kodi. The version of Kodi installed on Q5/Q10 Pro is entirely standard so it's a Kodi setup problem. Help here: http://kodi.wiki/view/Updating_or_removing_videos
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on December 17, 2016, 07:40:07 AM
Thanks so much for the help on the wrapper and auto switching.  I hope this can all be rolled into the next update automatically for other new users.

Title: Re: Pretty disappointing experience so far.
Post by: k-mad on January 23, 2017, 02:28:58 AM
Okay, So I'm really loving this player so far.  The main frustrating thing missing for me is the abiility to change the aspect ratio to my liking on the fly.  It apprears my only option is Go to Settings->Playback, and there you can set the "Maintain Aspect Ratio" to eighter "Full screen" (strech to your TV's) or "Keep ratio" (leaves source aspect as it is).

If there was the option to select all popular aspect ratios from the menu button that would be fantastic!


Title: Re: Pretty disappointing experience so far.
Post by: redsun100 on January 23, 2017, 04:50:38 PM
Update: So I finally got Kodi working with all my media scanned in.  Looks great and it's lovely having all the artwork in place.

* It refuses to show recently added files in the library even after rescan

* STUTTERING... really really bad on so many films at 23.976.  This is def a Kodi bug as when I play the same files with media centre there is no stuttering.

There are two ways to fix stuttering at 23.976 in Kodi:

1. Install Kodi auto-switch addon. This will allow you to use Kodi's internal player (DVDplayer) with full auto-switching. See here: http://www.futeko.com/newforum/index.php?topic=1015.0

2. Use Kodi+wrapper. This is the recommended option because performance and picture quality are best when using HiMediaplayer (the player uses by wrapper). From box main menu go to May Apps - Wrapper and select 'Use wrapper player'. For this to work properly you need to set main box/Android settings correctly. From box main menu go Settings - Playback and enable 24Hz mode.

I'm not sure why rescan isn't working in Kodi. The version of Kodi installed on Q5/Q10 Pro is entirely standard so it's a Kodi setup problem. Help here: http://kodi.wiki/view/Updating_or_removing_videos

I hope this might be the fix to my problems since i am experiencing alot of stuttering with mit q10. I was on 1.08, upgraded to 1.09 and now i even switched to 2.01 and Andoid 7 but the stuttering is still there with some of my files. I tested them with my Laptop and they work fine but on the q10 an major issue. I really hope this is the fix because i already spend so much time and energy fixing this issue. Thank you!
Title: Re: Pretty disappointing experience so far.
Post by: redsun100 on January 25, 2017, 02:06:20 PM
I tried your suggestion futeko.com, suggestion number 2. The problem now is that the player is too big for my screen, is there any way to resize the player to actually fit the screen? I tried the kodi calibration but that changed nothing. Thank you!

Regards

Title: Re: Pretty disappointing experience so far.
Post by: futeko.com on January 25, 2017, 02:32:28 PM
I tried your suggestion futeko.com, suggestion number 2. The problem now is that the player is too big for my screen, is there any way to resize the player to actually fit the screen? I tried the kodi calibration but that changed nothing. Thank you!

Regards

Is the rest of the OS also too big for screen? If so, from home screen go Settings - Display - Screen size position.

If the problem is that the video is stretching to fit the screen then go Settings - Playback - Maintain aspect ratio: Keep ratio.

When playing using wrapper it's the Anroid settings that matter (for video/sound) not Kodii settings.
Title: Re: Pretty disappointing experience so far.
Post by: redsun100 on January 27, 2017, 11:22:00 AM
I tried your suggestion futeko.com, suggestion number 2. The problem now is that the player is too big for my screen, is there any way to resize the player to actually fit the screen? I tried the kodi calibration but that changed nothing. Thank you!

Regards

Is the rest of the OS also too big for screen? If so, from home screen go Settings - Display - Screen size position.

If the problem is that the video is stretching to fit the screen then go Settings - Playback - Maintain aspect ratio: Keep ratio.

When playing using wrapper it's the Anroid settings that matter (for video/sound) not Kodii settings.

I already did that but i am not happy with the Himedia internal player since i also cant turn up the volume like i can with the kodi player. I guess i will go back to Android 5.1 and 1.09 and try the suggested patch, maybe this will work better for me. I dont own a windows PC so i will have to go back to 5.1 so i can install the patch. Thank you for your help.
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on February 14, 2017, 09:01:40 AM
The latest issue I'm noticing is a pulsing of the brightness during playback of video files..this is both in Kodi and in the native player.  It's not there on the same files when I play then on my laptop.
Title: Re: Pretty disappointing experience so far.
Post by: futeko.com on February 14, 2017, 10:01:13 AM
The latest issue I'm noticing is a pulsing of the brightness during playback of video files..this is both in Kodi and in the native player.  It's not there on the same files when I play then on my laptop.

That's Imprex image enhancement dynamic contrast. It can be disabled if you don't like it.

Play a file in HiMediaplayer, press remote menu button to get settings. Then:

Advanced Options - PQ Settings - Imprex Engine - Dynamic Contrast (third from top): Off

Imprex can also be disabled entirely:

Advanced Options - PQ Settings - Imprex Engine -Off
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on February 18, 2017, 06:56:52 AM
Thanks for that! 

One more new issue with Kodi.. it's not adding new files when it scans.  I can see them in the internal drive and can play them with the built in media player but Kodi is not finding them since the update.

Any ideas?
Title: Re: Pretty disappointing experience so far.
Post by: Phil181 on February 22, 2017, 10:08:46 PM
Thanks for that! 

One more new issue with Kodi.. it's not adding new files when it scans.  I can see them in the internal drive and can play them with the built in media player but Kodi is not finding them since the update.

Any ideas?
Mote than likely your Kodi settings have not carried over.  Check and reset the Kodi library content for the folder and all should update fine?
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on February 25, 2017, 12:15:56 AM
Thanks!  Turns out it wasn't scanning properly.
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on April 24, 2017, 11:02:46 AM
Hi guys,

I really hope someone can help me now.  My Q10 after autoupdating no longer sees my internal 4TB drive.  I cannot access my library no matter what I try.

It should be located here -> (In Kodi: Go to VIDEOS -> Files -> Add Videos.. -> Browse -> Root Filesystem -> mnt -> usb_storage -> USB_DISK4 ->  [Your HDD shall be located here]

but under mnt all it does is bounce back to root.  No USB at all. 

I can mount the player on my mac and copy to and from it and update the library with TinyMediaManager but that's it.

I'm really frustrated with the level of ongoing maintenance this thing needs.  Once I get it fixed this time I'm disabling all updates and keeping it offline.

Hope you guys can help.

Title: Re: Pretty disappointing experience so far.
Post by: k-mad on April 24, 2017, 11:26:24 AM
IN fact now Kodi just sits there saying 'waiting for external storage' and won't load at all.
Title: Re: Pretty disappointing experience so far.
Post by: Phil181 on April 24, 2017, 03:49:30 PM
Hi guys,

I really hope someone can help me now.  My Q10 after autoupdating no longer sees my internal 4TB drive.  I cannot access my library no matter what I try.

It should be located here -> (In Kodi: Go to VIDEOS -> Files -> Add Videos.. -> Browse -> Root Filesystem -> mnt -> usb_storage -> USB_DISK4 ->  [Your HDD shall be located here]

but under mnt all it does is bounce back to root.  No USB at all. 

I can mount the player on my mac and copy to and from it and update the library with TinyMediaManager but that's it.

I'm really frustrated with the level of ongoing maintenance this thing needs.  Once I get it fixed this time I'm disabling all updates and keeping it offline.

Hope you guys can help.
If you have updated to 2.0.3 then you will possibly find Android has allocated your drive a new drive ID (like sda2 instead of sda1 or something similar).
Just go into Kodi and look around for a different drive name.  Just treat it like a new drive (USB storage is for attached drive not internal?) and scan to the library.  Mine is located;    /media_rw/sda2/ 
In Kodi 17 it comes up with the actual formatted drive name, not the Android sda2 ID.
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on April 25, 2017, 01:07:19 AM
Nope, still not working.  I should clarify.  It's an internal 4TB drive not a connected USB drive.. so it should show according to this.

Drive mount location? All apps except the HiMedia file browser and player use Android file structure. All directories and locations are subdirectories of root, which is symbolised as /. This is different for Android 5.1 and Android 7 firmwares. For Android 5.1: External drives are located at /mnt/sda/sda1 (Q10 Pro internal HDD only) and  /mnt/sdb/sdb1 then /mnt/sdb/sdb2 etc (all USB drives). For Android 7: External drives are located at /mnt/media_rw/sda1 (Q10 Pro internal HDD only) and  /mnt/media_rw/ (all USB drives)

However under root/mnt/media_rw/ there is only SDA3 which has a folder called Android and a folder called lost+found.

I'm stumped.
Title: Re: Pretty disappointing experience so far.
Post by: Phil181 on April 25, 2017, 08:39:06 AM
Nope, still not working.  I should clarify.  It's an internal 4TB drive not a connected USB drive.. so it should show according to this.

However under root/mnt/media_rw/ there is only SDA3 which has a folder called Android and a folder called lost+found.

I'm stumped.
That's the folder for the internal drive! 
Does it have anything on it?  Create a folder name on it (like "Videos" or "Music") in /sda3.
Android adds the folders /Android and  /LOST.DIR to the drive. 
Mine was originally partitioned and formatted with Windows, so it also has standard folders:  /System Volume Information and  $RECYCLE.BIN
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on April 25, 2017, 09:39:15 AM
Quote
That's the folder for the internal drive! 
Does it have anything on it?  Create a folder name on it (like "Videos" or "Music") in /sda3.

Yeah I know that's the folder and it has a folder called movies and one called TV that show when mounted on my mac but are no longer showing on the q10 in either Kodi or file manager. 

Is it possible they have somehow been hidden?
Title: Re: Pretty disappointing experience so far.
Post by: Phil181 on April 26, 2017, 04:34:49 AM
This appears to be related to your other thread where the HDD itself is very suspect and probably corrupted?
Definitely run a full disk surface test on the hard drive first.
Title: Re: Pretty disappointing experience so far.
Post by: k-mad on May 01, 2017, 05:22:33 AM
So I'm giving up.  I have spend sooo much time money and wasted energy on this POS. 

I just bought a new 4TB WD RED drive and am having the exact same issues with it losing it's mount connection constantly.  I've tried swapping all cables.

I am now certain it's a problem with the media player.  I am sending it back.  I want a refund.

I warn others to not waste your time with something that is constantly buggy and ruined by each new update.

 :'( :'( :'(
Title: Re: Pretty disappointing experience so far.
Post by: aleister on May 01, 2017, 11:07:49 AM