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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Alfonso on November 03, 2016, 09:57:14 AM

Title: LG TV - HDR PROBLEM
Post by: Alfonso on November 03, 2016, 09:57:14 AM
 I purchased the q10pr but I have some problems on my LG TV 65EG960V

- HDR
I can not play video in HDR doing activate the DHR window of my TV.
If I set the option on or SDR OTHER files (HDR video demo LG and Samsung) they are played, but the HDR does not turn on the TV.
In this case the set video output is irrelevant (444, 420, which is 8bit 10bit). The video is always played.
If I try to set the HDR option to Auto, 10 or 8 bits, any resolution you set the file plays video but I only see the colored oblique lines.
I would like at this point to understand the difference between the two options (SDR and HDR) setting SDR and if the video keeps the HDR even though the window of my TV does not fire

- Kodi + Wrapper
to start playback from Kodi with the wrapper must first boot a any video file from the media center Himedia then open kodi. At this point, everything works perfectly even with the automatic transmission frequency.

Do you have suggestions for solving these problems?
Thank you in advance.
Title: Re: LG TV - HDR PROBLEM
Post by: blueangel on November 16, 2016, 03:49:00 PM
I purchased the q10pr but I have some problems on my LG TV 65EG960V

- HDR
I can not play video in HDR doing activate the DHR window of my TV.
If I set the option on or SDR OTHER files (HDR video demo LG and Samsung) they are played, but the HDR does not turn on the TV.
In this case the set video output is irrelevant (444, 420, which is 8bit 10bit). The video is always played.
If I try to set the HDR option to Auto, 10 or 8 bits, any resolution you set the file plays video but I only see the colored oblique lines.
I would like at this point to understand the difference between the two options (SDR and HDR) setting SDR and if the video keeps the HDR even though the window of my TV does not fire

- Kodi + Wrapper
to start playback from Kodi with the wrapper must first boot a any video file from the media center Himedia then open kodi. At this point, everything works perfectly even with the automatic transmission frequency.

Do you have suggestions for solving these problems?
Thank you in advance.



I have the same HDR playback problem...the video (with HIMEDIA setting: HDR10) is played with colored horizontal stripes...

if I will reproduce (for ex) the same file "LG Colors of Journey - HDR" demo directly from USB TV, it works perfectly.
Someone know this problem?
tks



----------------
MY HIMEDIA Q10 PRO  (v1.0.7)
VIDEO SETTINGS:
 - 2160/60hz
 - HDR10
 - 420/422 8bit/10bit
HDMI UHD 2.0b cable
--------------------------------


Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on November 16, 2016, 03:55:02 PM
I will try and replicate it tomorrow..
Title: Re: LG TV - HDR PROBLEM
Post by: OlivierQC on November 16, 2016, 04:48:45 PM
Hello,

I use the following parameters to watch demo UHD HDR, and all demo UHD HDR (LG,Samsung, Sony) works perfectly

2160p60
HDR10
ycbcr 4.2.0 10bit

Hoping it helps
Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on November 17, 2016, 10:19:14 AM
I also have no problem playing that file on with those same settings on a HiSense HDR TV. TV says HDR.

Display resolution: 2160p 60Hz.

Settings - More - Advanced Settings: Color space YCBCR 420 10bit, HDR Mode: HDR10.
Title: Re: LG TV - HDR PROBLEM
Post by: Alfonso on November 17, 2016, 02:01:40 PM
I also have no problem playing that file on with those same settings on a HiSense HDR TV. TV says HDR.

Display resolution: 2160p 60Hz.

Settings - More - Advanced Settings: Color space YCBCR 420 10bit, HDR Mode: HDR10.

Thanks for the reply.
I tried to set the q10 with your instructions but unfortunately I can not play the movies properly hdr.

These are my test video:
LG_2_DEMO_4K_L_H_01_Dolby Comparison_UHD.ige    OK                         (not activated HDR icon on TV)
LG_2_DEMO_4K_L_H_02_Dolby Trailer.ige                          OK                         (not activated HDR icon on TV)
LG_2_DEMO_4K_L_H_03_Daylight .ige                                 ERROR                  (activates HDR icon on TV)
LG_2_DEMO_4K_L_H_04_UHD HDR Tech.ige                     ERROR                  (activates HDR icon on TV)
LG_2_DEMO_4K_L_H_05_Rays of Light.ige                         ERROR                  (activates HDR icon on TV)
Samsung_HDR _-_ Chasing_the_Light.mp4                         ERROR                   (activates HDR icon on TV)

Thanks for the solution.
Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on November 17, 2016, 02:49:58 PM
Quote
- Kodi + Wrapper
to start playback from Kodi with the wrapper must first boot a any video file from the media center Himedia then open kodi. At this point, everything works perfectly even with the automatic transmission frequency.

I think you are playing from a password protected Samba share? You need to go to My Apps - Wrapper and enter the Samba details.

Thanks for the reply.
I tried to set the q10 with your instructions but unfortunately I can not play the movies properly hdr.

These are my test video:
LG_2_DEMO_4K_L_H_01_Dolby Comparison_UHD.ige    OK                         (not activated HDR icon on TV)
LG_2_DEMO_4K_L_H_02_Dolby Trailer.ige                          OK                         (not activated HDR icon on TV)
LG_2_DEMO_4K_L_H_03_Daylight .ige                                 ERROR                  (activates HDR icon on TV)
LG_2_DEMO_4K_L_H_04_UHD HDR Tech.ige                     ERROR                  (activates HDR icon on TV)
LG_2_DEMO_4K_L_H_05_Rays of Light.ige                         ERROR                  (activates HDR icon on TV)
Samsung_HDR _-_ Chasing_the_Light.mp4                         ERROR                   (activates HDR icon on TV)

Thanks for the solution.


Where are you getting those sample videos from?

I tested with the demo here: http://demo-uhd3d.com/fiche.php?cat=uhd&id=150 [LG_Colors-of-Journey-HDR.mp4]
Title: Re: LG TV - HDR PROBLEM
Post by: OlivierQC on November 17, 2016, 03:01:14 PM
helo futeko,

here is the link to my Demo UHD SDR/HDR file 12go (samsung,sony LG) with all LG Demo compatible with all tv brands.

i use them to test beta FW .

https://1fichier.com/?pbndzaq9jr

see you
Title: Re: LG TV - HDR PROBLEM
Post by: blueangel on November 17, 2016, 03:19:25 PM
I also have no problem playing that file on with those same settings on a HiSense HDR TV. TV says HDR.

Display resolution: 2160p 60Hz.

Settings - More - Advanced Settings: Color space YCBCR 420 10bit, HDR Mode: HDR10.

Thanks for the reply.
I tried to set the q10 with your instructions but unfortunately I can not play the movies properly hdr.

These are my test video:
LG_2_DEMO_4K_L_H_01_Dolby Comparison_UHD.ige    OK                         (not activated HDR icon on TV)
LG_2_DEMO_4K_L_H_02_Dolby Trailer.ige                          OK                         (not activated HDR icon on TV)
LG_2_DEMO_4K_L_H_03_Daylight .ige                                 ERROR                  (activates HDR icon on TV)
LG_2_DEMO_4K_L_H_04_UHD HDR Tech.ige                     ERROR                  (activates HDR icon on TV)
LG_2_DEMO_4K_L_H_05_Rays of Light.ige                         ERROR                  (activates HDR icon on TV)
Samsung_HDR _-_ Chasing_the_Light.mp4                         ERROR                   (activates HDR icon on TV)

Thanks for the solution.

I forgot to say you that....I have the same OLED LG TV of ALFONSO. (LG 55B6V)
All HDR Demos works in the USB TV by activating the HDR icon mode of TV.

Thanks
Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on November 17, 2016, 03:23:41 PM
I am downloading those samples and will test them, probably tomorrow. Big download.
Title: Re: LG TV - HDR PROBLEM
Post by: onyxx1995 on November 17, 2016, 09:31:48 PM
HDR is working for me only if HDR is auto...try it
Title: Re: LG TV - HDR PROBLEM
Post by: Alfonso on November 19, 2016, 12:50:58 PM
updating

I installed the CF 1.0.8-FUTEKO-EN. HMD-1.0.8 2016-10-12.193826  and everything works perfectly at 2160p, HDR Auto, 4.2.0. 10 bits.
Thanks for your help!! :D :D :D :D :D
Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on November 19, 2016, 01:53:45 PM
So fixed in 1.0.8..

I couldn't figure out why you were having the problem, so good news!
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on November 22, 2016, 06:38:24 PM
I purchased the q10pr but I have some problems on my LG TV 65EG960V

- HDR
I can not play video in HDR doing activate the DHR window of my TV.
If I set the option on or SDR OTHER files (HDR video demo LG and Samsung) they are played, but the HDR does not turn on the TV.
In this case the set video output is irrelevant (444, 420, which is 8bit 10bit). The video is always played.
If I try to set the HDR option to Auto, 10 or 8 bits, any resolution you set the file plays video but I only see the colored oblique lines.
I would like at this point to understand the difference between the two options (SDR and HDR) setting SDR and if the video keeps the HDR even though the window of my TV does not fire

Do you have suggestions for solving these problems?
Thank you in advance.

Not resolved, I got the same problem here with HDR on LG OLED TV 55EF950V with CF 1.0.8 FW

Video: https://www.youtube.com/watch?v=rxugvGsBM5g&feature=youtu.be
Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on November 23, 2016, 10:00:17 AM
Not resolved, I got the same problem here with HDR on LG OLED TV 55EF950V with CF 1.0.8 FW

Video: https://www.youtube.com/watch?v=rxugvGsBM5g&feature=youtu.be

Thanks for the video. I have forwarded it to HiMedia.
Title: Re: LG TV - HDR PROBLEM
Post by: cyrobyte on November 23, 2016, 10:17:12 AM
Have you change your display screen size position settings? You should have the setting as below

(http://i1378.photobucket.com/albums/ah119/cyrobyte/3ddfda6d-d9a2-4be3-af18-7d1ecae11e6c_zpsshehq6wt.jpg)

This solved on my LG TV
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on November 23, 2016, 10:41:40 AM
Will try and feedback this evening
Title: Re: LG TV - HDR PROBLEM
Post by: metyu81 on November 23, 2016, 02:48:02 PM
TO follow...
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on November 23, 2016, 05:55:16 PM
Have you change your display screen size position settings? You should have the setting as below

(http://i1378.photobucket.com/albums/ah119/cyrobyte/3ddfda6d-d9a2-4be3-af18-7d1ecae11e6c_zpsshehq6wt.jpg)

This solved on my LG TV

Did not change anything....

More other, when I set to YcbCr420 10bit with HDR AUTO, then I launch a movie or a demo file wich is NOT HDR, when I stop and go back to the settings, the Video Color Space is ALWAYS changed back to RGB444 8bits...
Title: Re: LG TV - HDR PROBLEM
Post by: Grifone1893 on November 23, 2016, 06:07:01 PM


More other, when I set to YcbCr420 10bit with HDR AUTO, then I launch a movie or a demo file wich is NOT HDR, when I stop and go back to the settings, the Video Color Space is ALWAYS changed back to RGB444 8bits...

Same here.
LG E6V
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on November 29, 2016, 11:55:51 AM
My problem is finally settled. I actually had to adjust the size of the image on the screen but I did it through the system menu. No blue lines should remain between the image and the alignment frame. Now TV switches to HDR perfectly.
Title: Re: LG TV - HDR PROBLEM
Post by: nick81 on November 29, 2016, 02:00:48 PM
My problem is finally settled. I actually had to adjust the size of the image on the screen but I did it through the system menu. No blue lines should remain between the image and the alignment frame. Now TV switches to HDR perfectly.

Did this also solve your problem :
"More other, when I set to YcbCr420 10bit with HDR AUTO, then I launch a movie or a demo file wich is NOT HDR, when I stop and go back to the settings, the Video Color Space is ALWAYS changed back to RGB444 8bits..."

I keep finding that setting randomly switching back to RGB444 8bits

I will try checking the screen size setting as well. Didn't have any problem at all with HDR though so doubt it's related. I am using a Samsung KS9500
Title: Re: LG TV - HDR PROBLEM
Post by: gesu on November 29, 2016, 04:30:26 PM
My problem is finally settled. I actually had to adjust the size of the image on the screen but I did it through the system menu. No blue lines should remain between the image and the alignment frame. Now TV switches to HDR perfectly.

Did this also solve your problem :
"More other, when I set to YcbCr420 10bit with HDR AUTO, then I launch a movie or a demo file wich is NOT HDR, when I stop and go back to the settings, the Video Color Space is ALWAYS changed back to RGB444 8bits..."

I keep finding that setting randomly switching back to RGB444 8bits

I will try checking the screen size setting as well. Didn't have any problem at all with HDR though so doubt it's related. I am using a Samsung KS9500

Old problem. They do not want to solve. Unfortunately... New firmware,new bug...
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on November 29, 2016, 11:18:35 PM
This evening, I started my device and it was 1080p50hz... (i switched again to 2160p60Hz) and the Video Color Space was YcbCr420...8 bits. Won't switch to 420 10 bits saying "selected is not support"....   >:(

.... and 444 8 bits no available too !  >:(

....and after playing demo (Sony_4K_HDR_Camp) or movie, the player goes back to 1080p50Hz !!  >:(

PS: HDR Switch still works on his side
PS2: I just tried all Video Color Space settings, NO ONE is "supported" for now !
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on November 30, 2016, 07:52:49 PM
Tonight I'm able to set YcbCr420 10 bits and after playing demo (Sony_4K_HDR_Camp) or movie, the player stay in 2160p60Hz

This player really do what he wants....

Another thing, bluetooth always turn ON when powering ON the player while it's been setted to OFF before...
Title: Re: LG TV - HDR PROBLEM
Post by: futeko.com on December 01, 2016, 10:45:00 AM
Tonight I'm able to set YcbCr420 10 bits and after playing demo (Sony_4K_HDR_Camp) or movie, the player stay in 2160p60Hz

This player really do what he wants....

Another thing, bluetooth always turn ON when powering ON the player while it's been setted to OFF before...

The consistency of 4K and HDR settings are being looked at by HiMedia. It's top priority as far as I'm concerned.

Bluetooth not retaining off setting after reboot has already been passed on as a bug.
Title: Re: LG TV - HDR PROBLEM
Post by: tetar on December 02, 2016, 07:06:17 PM
Same problem with LG OLED C6 and same thing on android 7.0, i hope himedia will correct that for christmas  :P
Title: Re: LG TV - HDR PROBLEM
Post by: Binnugsay on December 05, 2016, 11:46:42 AM
Hello everybody,

I have a real problem when i try to read a movie in X265 HEVC in 16/9 with my TV LG 65EF950V.
I make tests with at least two from my movies's library and notice that i have the problem only with X265 HEVC files.
The movies works fine but have the blue band at the top and bottom intead of black band ???

So any idea. Test with the internal Kodi Krypton and no problem but unfortunatly  with Wrapper from the ANDROID 7. 2.0.0-FUTEKO-EN. HMD-2.0.0 2016-11-17.181855.

Others movies works fine.  Thanks you for yours helps

[attachment deleted by admin]
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on December 05, 2016, 12:22:50 PM
I'll try this evening a X265 HEVC too. Go the same TV as you except the size (55EF950V)

Will feedback as soon as it will have be done
Title: Re: LG TV - HDR PROBLEM
Post by: Binnugsay on December 05, 2016, 01:17:32 PM
I'll try this evening a X265 HEVC too. Go the same TV as you except the size (55EF950V)

Will feedback as soon as it will have be done

Perhaps a setting about the Q10 Pro, think so.

Thanks a lot Fa ;)
Title: Re: LG TV - HDR PROBLEM
Post by: Binnugsay on December 05, 2016, 06:29:35 PM
I'll try this evening a X265 HEVC too. Go the same TV as you except the size (55EF950V)

Will feedback as soon as it will have be done

Hey Fa.CH, thanks for your help, after testing with one of my movie X265 HEVC, by changing the setting HDR10 resolved the problem from blue bottom and top bands when playing movie in 16/9. Read now for all normaly black bands.
In mode AUTO don't work as well.
Title: Re: LG TV - HDR PROBLEM
Post by: Fa.Ch on December 05, 2016, 06:59:18 PM
you're welcome ;)
Title: Re: LG TV - HDR PROBLEM
Post by: Binnugsay on December 07, 2016, 09:53:20 AM
Title: Re: LG TV - HDR PROBLEM
Post by: paulgits on December 23, 2016, 08:39:30 PM
This evening, I started my device and it was 1080p50hz... (i switched again to 2160p60Hz) and the Video Color Space was YcbCr420...8 bits. Won't switch to 420 10 bits saying "selected is not support"....   >:(

.... and 444 8 bits no available too !  >:(

....and after playing demo (Sony_4K_HDR_Camp) or movie, the player goes back to 1080p50Hz !!  >:(

PS: HDR Switch still works on his side
PS2: I just tried all Video Color Space settings, NO ONE is "supported" for now !

For all the LG OLED owners out there make sure you set HDMI ultra deep colour on the picture settings for the HDMI input you're using. THis will be off by default. 420 10 bit was then selectable along with 10 bit HDR
Hope this helps  :)