futeko.com FORUM

Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: nelson1 on October 21, 2016, 10:14:36 AM

Title: Q10 PRO - the wi-fi connection is too weak
Post by: nelson1 on October 21, 2016, 10:14:36 AM

I apologize for my English writing. It is the first message here in the forum. I bought a few days Q10 pro. After the first use, it seems to me that the wi-fi is weak at 2.4 GHz, while it is almost nothing to 5 GHz. So. it is true, or the device has a problem for the operation of the wi-fi section? is a known problem to other users?

Title: Re: Q10 PRO - the wi-fi connection is too weak
Post by: futeko.com on October 21, 2016, 03:43:28 PM

Not a known problem. Wifi reception is usually good.

The wifi antenna is connected to the mainboard by a plug in connector. It's possible this is disconnected.

Where did you buy the Q10 Pro from? If it's us email us (mail@futeko.com) and we can either provide instructions to take the top off the case so you can check if the antenna is disconnected or RMA instructions. If you bought it from another seller you should contact them before attempting to open the case.

Title: Re: Q10 PRO - the wi-fi connection is too weak
Post by: nelson1 on October 22, 2016, 04:45:14 AM

thanks for the reply. I thought it was a product defect. I bought from Amazon Q10pro then I turn to them for replacement.

Title: Re: Q10 PRO - the wi-fi connection is too weak
Post by: futeko.com on October 24, 2016, 09:53:10 AM

OK. I've answered your email already before reading your reply here. Ignore the email.

Title: Re: Q10 PRO - the wi-fi connection is too weak
Post by: nelson1 on October 30, 2016, 07:40:38 AM

With some configuration difficulties, but now it is connected to the router on the 5 GHz band. many thanks.