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Product Support => HiMedia Q10 Pro, Q5 Pro => Topic started by: Chris Minall on July 20, 2016, 03:37:36 PM

Title: Files too large.
Post by: Chris Minall on July 20, 2016, 03:37:36 PM

Need some help please, trying to copy films to HDD., but keep getting message saying files too large. Tried through usb cable and through wireless from MacBook Pro.
        Any ideas.

Title: Re: Files too large.
Post by: futeko.com on July 20, 2016, 04:08:53 PM

This could be two things.

1. How is your internal HDD formatted? 'FAT' formatted drives have a max file size of 4GB. The solution would be to format the HDD to either NTFS or EXT format. See here for more info: http://www.futeko.com/newforum/index.php?topic=576.0

2. When copying files initiated from a PC/Mac via Samba networking (standard Windows networking) to the Q10 Pro you may get a message saying that the drive is full. This caused by the Q10 Pro reporting the internal HDD size as total internal flash storage (16GB on Q10 Pro). This is a bug/quirk of how Android / Q10 Pro mounts attached storage. The solution is to initiate the transfer from the Q10 Pro. So install something like ES File Explorer on Q10 Pro, navigate to the share location on your network and initiate transfer from there.

Title: Re: Files too large.
Post by: Chris Minall on July 20, 2016, 05:12:53 PM

I installed ES file explorer. Where do i start. i can see my macbook but ES just asks for username and password ? . I can also see my WD Mybooklive, but can not
find out how to open them. It's getting very frustrating.

Title: Re: Files too large.
Post by: futeko.com on July 20, 2016, 06:43:44 PM

You need to set up a Samba (Windows) share your Mac.

https://support.apple.com/kb/PH18707?locale=en_GB