All products are supplied with a TWO YEAR warranty*.
If an item becomes faulty during the warranty period we will ask for the item to be returned to us in the UK for repair/replacement. The customer pays postage costs to return the item to us and we pay postage costs to send the repaired/replaced item back.
Our warranty covers defects in material or workmanship under normal use during the warranty period. Our warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship. e.g. spillage, impact damage.
*Applies to new products purchased via futeko.com website (not Amazon/Ebay) after 7-NOV-2017.
We accept products back, no questions asked, for full refund (exclusive of additional / non-inclusive shipping charges) within 30 days of receipt.
The customer pays all costs associated with a non-faulty return and is responsible for arranging the return. Returned goods must be in original condition, 'as new', with all original accessories, and in original undamaged packaging.
If an item is faulty on arrival we will reimburse reasonable return postage costs.
Our warranty and returns policy is in addition to, and does not replace, UK Consumer Contracts and Consumer Rights Act regulations.
For information on how to return an item see our RETURNS page.