How do I pay?
We accept all major credit/debit cards via Paypal. You do not need to sign up to a Paypal account to pay with a credit/debit card via Paypal. Click here for a demonstration of the payment process using Paypal without an account.
PayPal provide you with a very high level of security. You are charged by Paypal who then credit us when the transaction is complete. We never have access to your card details. Paypal have a customer protection policy so you can claim your money back if anything goes wrong.
When is the money taken from my bank account?
For all payments by Paypal (including pre-orders) payment is taken from your bank account immediately.
What currency am I charged in?
Prices are charged in £GBP with conversion to local currency at Paypal's prevailing exchange rate.
Why do you ask for a telephone number when paying using Paypal?
Providing a telephone number is optional, but for high value items being sent by courier it is helpful for us to pass your telephone number to the delivery courier (UPS/DPD etc). We keep no record of telephone numbers and will not use your number for anything except to pass to the delivery courier.
Are the Euro / $USD prices accurate?
The Euro / $USD price on our site is approximate, based on the current spot (headline) exchange rate plus 3%. We have found this to be fairly accurate at predicting the Paypal exchange rate. Paypal will inform you of the exact exchange rate at time of payment.
Will I have to pay tax/customs duty?
We send all items from the UK, so UK and EU customers will have zero import duty or any other taxes to pay. The UK is still a member of the European Union.
I have an EU VAT number, can I reclaim VAT?
Yes. If you are in the UK or European Union and are a VAT registered entity (i.e. you have a VAT number) then you can reclaim the VAT element of the price. We issue a VAT invoice as standard with all orders.
I have an EU VAT number, will you sell without VAT?
In general, yes. Email us to request a custom Paypal invoice. [email protected]. We would prefer that you order as usual and reclaim the VAT element from your local tax authority (giving the same VAT free result). We issue a VAT invoice as standard with all orders.
I am outside of the EU, will you sell without VAT?
No. Our prices are exclusive of VAT for non-EU delivery.
Why don't you offer telephone support?
Telephone support is near useless for tech products. It is much easier to guide through menus and explain complicated settings by email/forum when replies can be thought out and photos used.
Is your Kodi 'fully loaded'?
No. All products we sell with Kodi pre-installed have a clean install with no additional add-ons. It is illegal to sell boxes with piracy streaming add-ons for Kodi installed. See here: https://www.futeko.com/navpage/xbmc.php#fullyloadedprimedtoexplode
Why should I order from you vs. ordering from a retailer based in China?