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FREQUENTLY ASKED QUESTIONS

How do I pay?
We accept all major credit/debit cards via Paypal. You do not need to sign up to a Paypal account to pay with a credit/debit card via Paypal.

PayPal provide you with a very high level of security. You are charged by Paypal who then credit us when the transaction is complete. We never have access to your card details. Paypal have a customer protection policy so you can claim your money back if anything goes wrong.

When is the money taken from my bank account?
For all payments by Paypal (including pre-orders) payment is taken from your bank account immediately.

What currency am I charged in?
Prices are charged in £GBP with conversion to local currency at Paypal's prevailing exchange rate.

Are the Euro / $USD prices accurate?
The Euro / $USD price on our site is approximate, based on the current spot (headline) exchange rate plus 3%. We have found this to be fairly accurate at predicting the Paypal exchange rate. Paypal will inform you of the exact exchange rate at time of payment.

Will I have to pay tax/customs duty?
We send all items from the UK, so UK and EU customers will have zero import duty or any other taxes to pay. The UK is still a member of the European Union.

I have an EU VAT number, can I reclaim VAT?
Yes. If you are in the UK or European Union and are a VAT registered entity (i.e. you have a VAT number) then you can reclaim the VAT element of the price. We issue a VAT invoice as standard with all orders.

I have an EU VAT number, will you sell without VAT?
In general, yes. Email us to request a custom Paypal invoice. [email protected]. We would prefer that you order as usual and reclaim the VAT element from your local tax authority (giving the same VAT free result). We issue a VAT invoice as standard with all orders.

I am outside of the EU, will you sell without VAT?
No. Our prices are exclusive of VAT for non-EU delivery.

Why don't you offer telephone support?
Telephone support is near useless for tech products. It is much easier to guide through menus and explain complicated settings by email/forum when replies can be thought out and photos used.

Is your Kodi 'fully loaded'?
No. All products we sell with Kodi pre-installed have a clean install with no additional add-ons. It is illegal to sell boxes with piracy streaming add-ons for Kodi installed. See here: http://www.futeko.com/navpage/xbmc.php#fullyloadedprimedtoexplode

How do I return an item under warranty?
See here: Warranty Questions.

How do I return an item for refund?
See here: Returns Questions.

Why should I order from you vs. ordering from a retailer based in China?

How to interpret the stock level indicator bar?
The stock level indicator bar does not directly reflect the number of an item we have in stock. If it's on 3 bars then we probably don't have exactly 3 of that item(!). Instead, it indicates stock levels as follows:

Huge overflowing piles of stock.
Lots of stock.
In danger of selling out!
No stock!
Stock coming soon.
Stock is on it's way. Accepting pre-orders.

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HiMedia Q5 Pro
Ultimate image quality Android 7 'N' Ultra-HD 4K HDR Android media box. Total format support including HDR10, Dolby ATMOS, DTS:X, 7.1 HD-Audio, 24bit audio, and 3D BD-ISO. Dual-band wi-fi and Gigabit LAN.
£129.99  €155

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PayPal Acceptance Mark
Prices are charged in £GBP with conversion at Paypal's current rate. The Euro / $USD price on our site is approximate. More info here.
Cookie Policy. Prices for UK + EU delivery include VAT at 20%. © SDHDIGITAL LTD 2017. All rights reserved.